Reesa Hicks
Saks Fifth Avenue
Broken Arrow
36
years of professional experience
Detail-oriented professional with over 6 years of experience in operations support and customer service. Seeking an Entry-Level Bank Teller opportunity to leverage my sales experience and cash handling capabilities. Adaptable learner of new systems and processes.
Work History
Lead Support Operations Associate
6 Years 7 Months- Reconciled all store registers' cash drawers.
- Created daily store cash deposits.
- Executed daily vault balance.
- Executed strict opening and closing procedures to protect cash and store assets.
- Coordinated communication between departments to resolve operational issues promptly.
- Monitored daily operations to ensure compliance with standard operating procedures.
- Assisted in training new staff on company policies and procedures for seamless integration.
- Maintained accurate records and documentation, ensuring compliance with company policies and regulatory guidelines.
- Managed daily workflow for optimal efficiency, ensuring tasks were completed accurately and on time.
- Developed strong working relationships with suppliers, improving communication channels and reducing lead times on orders.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Completed daily paperwork and computer data entry following management instructions.
Sales Associate
6 Years 1 Month- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Implemented promotional campaigns to boost sales during peak seasons, enhancing overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
14 Years 1 Month- Managed high-volume calls while maintaining composure and focus on service excellence.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in navigating complex account issues, ensuring optimal customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Identified potential sales opportunities during interactions, upselling products or services when appropriate.
- Met customer call guidelines for service levels, handle time and productivity.
Education
BBA - Business Administration
Skills
Financial reconciliation
Operational support
Organizational skills
Multitasking
Inventory management
Customer service
Reliability
Professionalism and courtesy
Timeline
Lead Support Operations Associate
Saks Fifth Avenue
10.2019 - 05.2026Read More
Sales Associate
Dillards
09.2013 - 10.2019Read More
Customer Service Representative
AT&T
07.1990 - 08.2004Read More
Oklahoma State University
BBA from Business Administration
Read More