Reese Bumgardner
Valparaiso,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of post-secondary education
40
40
years of professional experience
Work History
Front Desk Clerk
Parkview Regional Medical Center
Fort Wayne, Indiana
03.2021 - 09.2026
- Greeted patients and visitors with a friendly, professional demeanor.
- Managed patient check-in processes efficiently.
- Collaborated with medical staff to ensure smooth front desk operations.
- Processed payments and insurance information accurately at the front desk.
- Handled patient inquiries and resolved issues promptly and effectively.
- Maintained a clean and organized reception area for visitors and staff.
Environmental Services Technician
Parkview Regional Medical Center
Fort Wayne
03.2020 - 03.2021
- Maintained cleanliness and sanitation in patient care areas.
- Managed waste disposal following hospital safety and environmental standards.
- Collaborated with healthcare staff to prioritize cleaning tasks effectively.
- Conducted routine inspections to uphold cleanliness standards throughout the facility.
- Followed infection control guidelines while performing duties throughout the facility.
- Disinfected bathrooms and other high-traffic areas to ensure a safe and healthy environment.
- Complied with OSHA standards related to environmental services operations.
- Maintained cleanliness and presentation of waiting area and rooms.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Conducted daily cleaning activities such as dusting, mopping, vacuuming, and sanitizing surfaces.
- Greeted patients and families, maintaining facility and team professionalism with friendly support.
Housekeeper
Memorial Healthcare
Owosso, MI
11.2017 - 10.2019
- Maintained cleanliness across patient rooms and common areas in healthcare facility.
- Collaborated with staff to follow safety and infection control protocols effectively.
- Organized cleaning supplies and equipment for efficient daily operations.
- Assisted in training new housekeepers on procedures and best practices.
- Responded promptly to cleaning requests from medical staff throughout the facility.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
Janitorial Cleaner
Perry Church of the Nazarene
Perry, Michigan
01.2014 - 10.2017
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintained cleanliness in church facilities and surrounding areas.
- Stocked and organized cleaning supplies for easy access.
- Assisted in setting up spaces for church events and activities.
- Collaborated with staff to maintain a welcoming environment for visitors.
Data Entry Clerk
Pearl Drums
Nashville, Tennessee
11.1995 - 04.1996
- Processed customer orders accurately in a fast-paced environment.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
Office Assistant
Ron Witherspoon Inc
Campbell, California
01.1990 - 08.1993
- Managed daily office operations and maintained organized filing systems.
- Handled incoming calls and directed inquiries to appropriate departments.
- Processed invoices and maintained accurate records of financial transactions.
- Prepared correspondence and documents using office software tools.
- Supported team members by providing administrative assistance as needed.
- Coordinated supply orders and maintained inventory of office materials.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Retail Sales Associate
Famous Footwear
San Jose, California
06.1986 - 12.1991
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers in selecting footwear and accessories based on their needs.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Collaborated with team members to ensure a seamless shopping experience.
- Trained new associates on company policies and customer service standards.
- Processed transactions accurately using point-of-sale systems.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Managed inventory levels and organized stockroom for efficient access.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained cleanliness and organization of sales floor displays and merchandise.
- Processed returned merchandise according to company policies.
Education
Bachelor of Arts - Humanities
San Jose State University
San Jose, CA 09.1986 - 12.1991
Skills
- Patient check-in
- Insurance processing
- Payment processing
- Registration processing
- Front office support
- Epic software
- Microsoft Office
- Administrative support
- Clerical duties
- Cash handling
- Bookkeeping
- Client relationship management
- Customer service
- Communication skills
- Oral and written communications
- Conflict resolution
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Professional demeanor
- Adaptability
- Listening skills
- Sales expertise
- Training and mentoring
- Administrative skills
- Automated telephone systems
- Office management
- Housekeeping
- Information protection
- Microsoft Office
Timeline
Front Desk Clerk
Parkview Regional Medical Center
03.2021 - 09.2026
Environmental Services Technician
Parkview Regional Medical Center
03.2020 - 03.2021
Housekeeper
Memorial Healthcare
11.2017 - 10.2019
Janitorial Cleaner
Perry Church of the Nazarene
01.2014 - 10.2017
Data Entry Clerk
Pearl Drums
11.1995 - 04.1996
Office Assistant
Ron Witherspoon Inc
01.1990 - 08.1993
Bachelor of Arts - Humanities
San Jose State University
09.1986 - 12.1991
Retail Sales Associate
Famous Footwear
06.1986 - 12.1991