Lisa Masingo
Charlestown,IN
Summary
Dedicated front desk clerk with strong customer service skills. Excels in guest relations, reservation management, and problem-solving, ensuring memorable experiences and high guest satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Clerk
Cobblestone Hotel and Suites
Charlestown, IN
09.2023 - 11.2024
- Greeted and registered guests, ensuring a welcoming first impression.
- Managed room reservations using hotel management software for efficient operations.
- Assisted guests with inquiries, providing information about local attractions and services.
- Processed check-ins and check-outs swiftly, enhancing guest satisfaction and retention.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Resolved guest complaints promptly, fostering positive experiences and repeat visits.
House Cleaner
Self Employed
Charlestown, IN
08.2009 - 08.2023
- Delivered thorough cleaning services, ensuring high standards of cleanliness and customer satisfaction.
- Utilized effective time management to complete tasks within designated schedules and client preferences.
- Implemented eco-friendly cleaning products and techniques, promoting sustainability in service delivery.
- Developed strong client relationships through consistent communication and attention to individual needs.
Administrative Assistant
Selby House Interior Design
Sellergburg, IN
03.2003 - 08.2009
- Managed scheduling and coordination of client meetings and design consultations.
- Organized and maintained digital filing systems for project documentation and correspondence.
- Facilitated communication between clients, designers, and vendors to streamline project workflows.
- Implemented process improvements that enhanced office efficiency and reduced administrative errors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Charlestown High School
Charlestown, INSkills
- Time management
- Customer service
- Hospitality services
- Problem-solving skills
- Listening skills
- Welcoming guests
- Multi-line phone systems
- Greeting guests
- Teamwork orientation
- Professional appearance
- Guest reception
- Reservation management
- Reservation processing
- Guest relations
- Reservations
- Check-in & check-out coordination
- Check-ins and check-outs
- Room booking
- Hotel services and hospitality
- Room charges
- Room availability
- Computer skills
- Data entry
- Payment collection
Timeline
Front Desk Clerk
Cobblestone Hotel and Suites
09.2023 - 11.2024
House Cleaner
Self Employed
08.2009 - 08.2023
Administrative Assistant
Selby House Interior Design
03.2003 - 08.2009
High School Diploma -
Charlestown High School