Reese Cleary
Berkley,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
AI Rater
Telus International
01.2024 - 10.2025
- Answered queries by locating and retrieving necessary files.
- Made appropriate file information updates and system upgrades.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed tasks under pressure within deadlines.
Customer Service Representative
PeopleShare
08.2021 - 06.2023
- Assisted with technical support duties
- Assisted customers with questions
- Managed customer accounts
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed over 100 calls daily.
Sales Floor Associate/Cashier
Family Dollar
02.2021 - 07.2021
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Education
High School Diploma -
Commonwealth Charter Academy
1 Innovation Way, Harrisburg, PA 1711006-2020
Skills
- Customer service
- Search engines
- Data entry
- Writing Skills
- Microsoft Excel
- Cold Calling
- Typing
- Equipment troubleshooting
- Documentation and reporting
- Sales
- Salesforce
- Computer skills
- Communication skills
Languages
English
Native or Bilingual
Timeline
AI Rater
Telus International
01.2024 - 10.2025
Customer Service Representative
PeopleShare
08.2021 - 06.2023
Sales Floor Associate/Cashier
Family Dollar
02.2021 - 07.2021
High School Diploma -
Commonwealth Charter Academy