Reese De Rosa
St. Petersburg,FL
Summary
Accomplished Valet Parking Supervisor with a proven track record at Evolution Parking and Guest Services, enhancing customer satisfaction through exceptional service and efficient vehicle handling. Skilled in staff training and development, and customer service, I significantly improved service delivery by training junior staff, ensuring a professional appearance and multitasking effectively.
Overview
5
5
years of professional experience
Work History
Valet Parking Supervisor
Evolution Parking and Guest Services
01.2023 - 01.2024
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Monitored and documented guest traffic flow in valet lot.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Logged and documented parked vehicle details for accurate records.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Valet Attendant
Courtesy Valet
01.2019 - 01.2022
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
Education
High School Diploma -
Seminole High School
Seminole, FL06.2019
Skills
- Staff Training and Development
- Task Delegation
- Employee Scheduling
- Incident Reporting
- Directing Traffic
- English Fluency
- Customer Service
- Multitasking and Organization
- Standard Vehicle Operation
- Clean Driving Record
- Guest Assistance
- Professional Appearance
Timeline
Valet Parking Supervisor
Evolution Parking and Guest Services
01.2023 - 01.2024
Valet Attendant
Courtesy Valet
01.2019 - 01.2022
High School Diploma -
Seminole High School
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