Reese Foster
Lewis Center,Ohio
Summary
Dynamic and results-driven professional with extensive expertise in process improvement, AWS migrations, SDLC, software development and upgrades. Experience in global project management. Proven track record in leading cultural transformations and enhancing customer service experiences through effective team leadership and mentoring. Committed to excellence in managing change and incidents, supported by a strong foundation in information security, telecommunications, and ITIL frameworks. Proficient in software upgrades and migrations, focusing on agile methodologies, disaster recovery planning, and leveraging tools such as SailPoint, SAS, Workday, and ServiceNow. I'm not happy, unless the customer is happy. One stop shop.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technical Services Manager
Peraton at The Federal Reserve System Account
Chantilly, VA
11.2017 - Current
- Executed comprehensive migration strategy for applications, transitioning from on-premise to AWS Cloud, and conducted thorough decommissioning of outdated systems.
- Led projects with multiple stakeholders to strategize and implement application migrations, upgrades, testing and retirement of federal sensitive systems.
- Facilitated daily meeting to track status of tasks, resources, accountability.
- Managed cross-functional teams to streamline service delivery processes.
- Managed a team consisting of 9 application integrators and Database Administrator's to execute tasks, critical vulnerability patching and provides customer IT support
- Led the upgrade of the remedy application, guiding it towards successful decommissioning. Collaborated with stakeholders to facilitate ServiceNow migration and training initiatives.
- To coach and counsel team members to translate customer and organizational objectives and critical success factors into actionable business, organization and technology strategies
- Supervised team members and facilitated daily project workflows to achieve optimal project results.
- Responsible for creating requisitions for interviewing candidates, resumes, screening, onboarding and offboarding
- Coordinated efforts to address and resolve application incidents, minimizing disruption to services.
- Identifies root cause solutions to mitigate future incidents
- Plans, direct and coordinate organizational/tactical activities of individuals responsible for conceptualizing, designing, constructing, testing and implementing business and technical information technology solutions
- Conducts quarterly disaster recovery exercises for sensitive applications that failover applications to and from data centers to their co-location
- Ensures the design and development of integrated business/engineering systems and products to support
- To possess the experience, knowledge, skills and capabilities allowing same to efficiently and effectively
Senior Project Manager
APEX at Huntington National Bank, Dublin, Ohio
Columbus, Ohio
08.2016 - 11.2017
- Oversaw implementation of ServiceNow upgrades, optimizing tools for effective problem and release management
- Collaborated in a mixed environment to implement coding upgrades for internal software tools, leveraging both waterfall and agile methodologies.
- Responsible for moving 29.5TB user and shared data migration from the FirstMerit acquisition on time and under budget
- Facilitate clean-up of 2 TB of user data within non-compliance of policy. Upon completion, apply a 7-year retention policy once moved over to the HNB network
- Developed and implemented project management frameworks to enhance operational efficiency
Technology Project Manager
The Judge Group at JPMorgan Chase, Columbus, Ohio
Columbus, Ohio
05.2015 - 07.2016
- Directed project management efforts for a portfolio exceeding 425 projects, ensuring effective organization and prioritization among 15 project managers based on budgetary constraints and skill requirements.
- Facilitated SDLC upgrades and migrations to enhance system performance, conducting thorough testing before production introduction.
- Designed and executed comprehensive plans for managing risks associated with AIX servers reaching end-of-lifecycle, focusing on equipment migration, retirement, or repurposing.
- Managed Oracle upgrades, schemas on 530 database servers for DEV, PROD, UAT and DR environments
- Executed the replacement of 500 telephony phones, ensuring seamless integration within Mumbai call center infrastructure.
Infrastructure Project Manager
ComResource at NetJets Inc. Columbus, Ohio
Columbus, Ohio
05.2014 - 10.2014
- Responsible for BYOD (Bring Your Own Device) program implementation for iPhone and Android personal devices. This encompasses corporate software with accessibility to email, calendar, configuration of private wireless and extended telecom features to over 500 team members, pilots and business partners
- Implemented asset management for BYOD creating the ability to track license information via Service Now enhancements
Infrastructure Technology Project Manager
Omnicare Pharmaceuticals, Dublin, Ohio
Dublin, Ohio
03.2013 - 04.2014
- Lead Epic and ServiceNow upgrades supporting new infrastructure and redundant data centers
Senior Project Manager
TekSystems at JPMorgan Chase, Columbus, Ohio
Columbus, Ohio
08.2011 - 03.2013
- Facilitated Software, Infrastructure upgrades using Waterfall and Agile processes.
- Implemented Avaya PBX technologies with redundancy for 13 data center serving sites to call centers and software to support. Worldwide budget portfolio up to 21.5 million on global implementation of call center technical refresh
- Vendor relation management for contract reviews to adhere and augment to JPMC standards, risk, requirements and procurement
Program Manager/Data Center Construction
Randstad at BMW Group Financial Services, Columbus, Ohio
Columbus, Ohio
01.2009 - 08.2011
- Planned, coordinated and executed a new 14M data center move consisting of 2 new data centers with failover capabilities, migration of applications, data transfers from Hilliard, Ohio to the BMW plant in Spartanburg, SC.
Release Program Manager
Nationwide Services Company (TekSystems), Columbus, Ohio
Columbus, Ohio
01.2008 - 01.2009
- Lead PeopleSoft financials software upgrade for design, requirements and testing before rollout
- Developed release management process between 3 divisions of NW and best practices to use to reduce and improve change management practices
Project, Change & Service Continuity Manager
OhioHealth Riverside Methodist Hospital/Columbus, OH
Columbus, Ohio
01.1999 - 01.2008
- Employed industry best practice solutions and methodologies developed by PMI, ITIL and disaster recovery institutions implementing their framework
Education
Marketing
The Ohio State University
Columbus, Ohio, OHSkills
- IT infrastructure management
- SDLC
- Customer support
- Software Testing
- Stakeholder communication
- Disaster recovery
- Data Center
- Activity monitoring
- ITIL processes for Incident, Change, Configuration, Problem, Releaser and Service Continuity Management
- Technical leadership
- Teamwork and collaboration
- Multitasking Abilities
Certification
- AWS Artificial Intelligence Practitioner
- AI Foundation
- AWS Cloud Fundamentals
- DevOps White Belt
- Scrum Master Training
- CBCP/Certified Business Continuity Planner and Disaster Recovery
- ITIL Foundation V1, V2, V3, V4
- ITIL Practitioner Change, Configuration and Release Management
Timeline
Technical Services Manager
Peraton at The Federal Reserve System Account
11.2017 - Current
Senior Project Manager
APEX at Huntington National Bank, Dublin, Ohio
08.2016 - 11.2017
Technology Project Manager
The Judge Group at JPMorgan Chase, Columbus, Ohio
05.2015 - 07.2016
Infrastructure Project Manager
ComResource at NetJets Inc. Columbus, Ohio
05.2014 - 10.2014
Infrastructure Technology Project Manager
Omnicare Pharmaceuticals, Dublin, Ohio
03.2013 - 04.2014
Senior Project Manager
TekSystems at JPMorgan Chase, Columbus, Ohio
08.2011 - 03.2013
Program Manager/Data Center Construction
Randstad at BMW Group Financial Services, Columbus, Ohio
01.2009 - 08.2011
Release Program Manager
Nationwide Services Company (TekSystems), Columbus, Ohio
01.2008 - 01.2009
Project, Change & Service Continuity Manager
OhioHealth Riverside Methodist Hospital/Columbus, OH
01.1999 - 01.2008
Marketing
The Ohio State University