REESE KING
Berlin,CT
Summary
Solution focused employee with desire to take on new challenges. Motivated by problem solving and adept at working effectively unsupervised and quickly mastering new skills. Strong interpersonal skills.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
Xfinity Comcast
08.2024 - Current
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Educated users on software applications and best practices for technology use.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and technical details to highlight benefits.
Administrative Assistant
Pro Active Pest Control
01.2023 - 02.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas and maintaining records.
- Created positive relationships with hiring managers to ensure effective communication throughout the recruitment process.
- Reviewed resumes and applications for appropriate qualifications; conducted pre-screening interviews when necessary.
- Prepared and maintained accurate records of service requests and completed jobs.
Customer Service Representative
Pro Active Pest Control
01.2021 - 02.2024
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Inbound Call Center Sales Representative
Cox Communications, Inc.
01.2016 - 12.2020
- Understand and promote current marketing campaigns in order to sell to customers accurately and effectively.
- Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction.
- Assisted customers with product selection and pricing options to ensure they received the best value for their purchase.
Skills
- Effective communication
- Time management and prioritization
- Administrative support
- Customer support
- Troubleshooting
- Solution-based problem solving
Timeline
Customer Service Sales Representative
Xfinity Comcast
08.2024 - Current
Administrative Assistant
Pro Active Pest Control
01.2023 - 02.2024
Customer Service Representative
Pro Active Pest Control
01.2021 - 02.2024
Inbound Call Center Sales Representative
Cox Communications, Inc.
01.2016 - 12.2020