Latoya Spencer
Cleveland,OH
Summary
Dynamic customer service professional with a proven track record at Life Line Screening, excelling in client support and analytical problem-solving. Recognized for boosting sales revenue by effectively addressing customer needs and enhancing satisfaction. Adept at managing high call volumes while maintaining a focus on efficiency and teamwork.
Overview
20
20
years of professional experience
Work History
Customer Service Sales Representative
Life Line Screening
05.2019 - 07.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Insurance Billing Specialist
Liberty Healthshare
09.2017 - 03.2018
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Seafood Clerk
Giant Eagle
04.2014 - 08.2017
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
STNA
Harborside Healthcare
02.2001 - 02.2013
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Education
Associate of Applied Science - Medical Informatics
Bryant And Stratton College
Getzville, NY08-2026
Graduate Certificate - Medical Billing & Coding
Remington College
14801 Broadway Ave. Maple Heights, OH 4413706-2017
Skills
- Client support
- Effective time management
- Effective communication
- Objective-focused
- Analytical problem-solving
- Comprehensive product knowledge
- Problem-solving in conflicts
- Customer service experience
- Global awareness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Sales Representative
Life Line Screening
05.2019 - 07.2021
Insurance Billing Specialist
Liberty Healthshare
09.2017 - 03.2018
Seafood Clerk
Giant Eagle
04.2014 - 08.2017
STNA
Harborside Healthcare
02.2001 - 02.2013
Associate of Applied Science - Medical Informatics
Bryant And Stratton College
Graduate Certificate - Medical Billing & Coding
Remington College
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