Latosha Giles
Winston-Salem
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Food Lion
Kernersville, NC
06.2025 - Current
- Enhanced customer satisfaction through effective problem resolution and product recommendations.
- Developed strong relationships with clients, resulting in increased customer retention rates.
- Trained new team members on sales techniques and customer service best practices.
- Streamlined order processing procedures to improve response times and accuracy.
Soil Sorter
CORE Linen Services
Winston-Salem, NC
12.2024 - 03.2025
- Sort out dirty linen from hotels and hospital
Nurse Aide
Green Pastures Home Care, LLC
Winston-Salem, NC
05.2022 - 01.2023
- Take care of the elderly
Customer Service Representative
First Horizon Bank
Winston-Salem, NC
03.2022 - 12.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates and transactions using bank's CRM system to ensure accuracy.
- Facilitated conflict resolution by actively listening and providing tailored solutions.
- Trained new team members on customer service protocols and best practices for efficiency.
Cake Decorator/Bakery Clerk
Walmart
Winston-Salem, NC
12.2017 - 01.2022
- Decorate cake cupcake take orders
Shift Manager
Little Caesars
Winston-Salem, NC
01.2016 - 07.2019
KFC
KBP Foods
01.2015 - 11.2016
Package Handler
B&G Foods Inc.
Yadkinville, NC
06.2016 - 10.2016
- Package chips
Education
Bachelor of Science - Health Management in Public Safety
Strayer University
Washington, DCHigh school diploma - undefined
Britain Academy
High Point, NC03.2023
Skills
Collaboration
Shift scheduling
Culinary arts
Pizza making
Word processing software
Post-Anesthesia Care Unit (PACU)
Banking center operations
Leadership
Office administration
Workspace organization
Culinary skills
Client support
Excel proficiency
Food safety management
Data entry
Food hygiene
Culinary expertise
Dishwashing services
Telephone communication
Cake design
Logistics management
Barbecue techniques
Outlook application
Schedule coordination
Quick service dining
Point of Sale (POS) systems
Management
Certification
Driver's License November 2017 to August 2025
Additional Information
- Authorized to work in the US for any employer
- I am a very hard working women. never late to work , always come on time. very dependable and a good leader . i do not let my feelings come between work. not a gossip person i always stay focus on business nothing personal.
Timeline
Customer Service Sales Representative
Food Lion
06.2025 - Current
Soil Sorter
CORE Linen Services
12.2024 - 03.2025
Nurse Aide
Green Pastures Home Care, LLC
05.2022 - 01.2023
Customer Service Representative
First Horizon Bank
03.2022 - 12.2022
Cake Decorator/Bakery Clerk
Walmart
12.2017 - 01.2022
Package Handler
B&G Foods Inc.
06.2016 - 10.2016
Shift Manager
Little Caesars
01.2016 - 07.2019
KFC
KBP Foods
01.2015 - 11.2016
High school diploma - undefined
Britain Academy
Bachelor of Science - Health Management in Public Safety
Strayer University