ARFA SHAKEEL
Customer Service Representative
Petaluma,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Service Sales Representative
HRCP
09.2023 - 12.2023
- Provided exceptional customer service and managed online sales inquiries for ABSOINDIGO, Human Resource certification company.
- Maintained company's Facebook page, creating engaging content and responding to customer inquiries and reviews.
- Assisted management in organizing and conducting successful online seminars and classes.
- Played key role in achieving sales targets through effective communication and product knowledge.
- Demonstrated strong multitasking abilities and attention to detail in emote work environment.
Customer Service Representative
Al Ghani Group
03.2023 - 09.2023
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Followed up with customers about product feedback to maintain high standards of customer service.
Internship Student
Maqware Solutions Software House
01.2023 - 03.2023
- Supported HRM department at MAQWARE Solutions Software House during internship.
- Assisted with various HR tasks including recruitment, onboarding, and employee documentation.
- Gained hands-on experience in HR processes and contributed to efficient functioning of department.
Education
BBA - Business Administration And Management
National College of Business Administration
LAHORE,PAKISTAN 02.2020 - 01.2024
Higher Secondary School Certificate - Computer Science
Board of Intermediate And Secondary Education
LAHORE,PAKISTAN 09.2017 - 10.2019
Skills
Active Listening
undefinedAccomplishments
Created a format for reporting sales and revenue at year end for budget and taxation. Ratio analysis of some multi national companies. Complied financial and statistical information
Timeline
Customer Service Sales Representative
HRCP
09.2023 - 12.2023
Customer Service Representative
Al Ghani Group
03.2023 - 09.2023
Internship Student
Maqware Solutions Software House
01.2023 - 03.2023
BBA - Business Administration And Management
National College of Business Administration
02.2020 - 01.2024
Higher Secondary School Certificate - Computer Science
Board of Intermediate And Secondary Education
09.2017 - 10.2019
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