Tyler Bergeron
Orleans,Ontario
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
21
21
years of professional experience
Work History
Customer Service Sales Representative
Rogers Communications
12.2005 - 02.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Developed comprehensive product knowledge to educate customers on services and offerings.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
Customer Service Representative
Convergys
09.2003 - 11.2005
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high volumes of calls while maintaining quality service standards.
- Utilized CRM systems for tracking customer interactions and ensuring timely follow-ups.
Education
High School Diploma -
J. S. Woodsworth
Nepean, Ontario06.2000
Skills
- Customer service
- Time management
- Active listening
- Excellent communication
- Attention to detail
- Goal oriented
Languages
English
Timeline
Customer Service Sales Representative
Rogers Communications
12.2005 - 02.2025
Customer Service Representative
Convergys
09.2003 - 11.2005
High School Diploma -
J. S. Woodsworth