Reese Lawton
Server
Loves Park,IL
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support team members through taking multiple orders and maintaining organization. Demonstrates genuine hospitality to establish rapport with customers and deliver memorable experiences through consistent banter with new and recurring patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mikes
Machesney Park, Illinois
01.2020 - Current
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Educated customers about offerings, promotions and pricing to boost sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Baseball Umpire
Harlem Community Center
Machesney Park, IL
05.2018 - 09.2019
- Assessed skills and rule understanding of other umpires.
- Executed high-pressure decisions
- Navigated difficult situations with direct communication and explanation
- Maintained punctual and efficient games by starting on time and making quick and accurate calls.
- Notified teams of any rule changes or violations during the game.
Education
Associate of Arts - General Studies
Rock Valley College
Rockford, IL05.2022
Certificate of Music Production - Sound Engineering
Elgin Community College
Elgin, ILSkills
- Order Management
- Menu Memorization
- Order Accuracy
- Complaint Resolution
- Problem-Solving
- Positive and Professional
- Guest Engagement
Certification
- Servsafe Food Handler Certificate
References
Courtney Crenshaw
Assistant Manager
Jersey Mike's Subs
(779) 770-2250
Courtneynicolecrenshaw11@gmail.com
Timeline
Shift Leader
Jersey Mikes
01.2020 - Current
Baseball Umpire
Harlem Community Center
05.2018 - 09.2019
Associate of Arts - General Studies
Rock Valley College
Certificate of Music Production - Sound Engineering
Elgin Community College