Mindy Montes
Madison,WI
Summary
Bilingual shift leader with proven multitasking abilities and strong communication skills. Successfully managed team operations to enhance productivity and customer satisfaction. Demonstrated leadership in high-pressure environments, ensuring efficient workflow and team collaboration. Consistently recognized for effective problem-solving.
Overview
4
4
years of professional experience
Work History
Shift Leader
Forage Kitchen
Madison, Wisconsin
06.2021 - Current
- Trained new staff on salad preparation, closing procedures, and effective teamwork.
- Assisted customers with questions regarding allergies and ingredients to ensure safety.
- Managed customer orders for timely service delivery.
- Monitored food temperatures regularly to uphold quality standards.
- Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
- Engaged with customers in person, fostering positive relationships.
- Communicated in Spanish with non-English speaking customers to facilitate better service.
Education
Diploma - Highschool Education
Verona Area High School
Verona, WI06-2024
Skills
- Staff training
- Food safety management
- Order management
- Complaint resolution
- Team collaboration
- Customer service
- Multitasking
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Volunteer Work
- In high school I was a mentor for El student for 2 years
- Helped students with spelling, writing, talking
- Tried to build confidence for them to speak english
- Helping others in High school made feel great to be able to help kids that dont have confidence
- I am currently in college studying to be a Health care interpreter
- I just took some classes called Medical Terminology in spanish, HCI Oral proficiency assessment, Healthcare Interpreting Skills 1, and currently taking Healthcare Interpreting Skills 2
Timeline
Shift Leader
Forage Kitchen
06.2021 - Current
Diploma - Highschool Education
Verona Area High School