REESE WAGNON
Loveland,CO
Summary
Dedicated guest services professional with expertise in front desk operations and commitment to customer satisfaction. Skilled in communication, problem-solving, and multitasking. Proactively addresses and anticipates guest needs to elevate overall experience, fostering collaboration and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Guest Service Representative
Embassy Suites
Loveland, CO
08.2024 - Current
- Delivered exceptional customer service by greeting guests, responding to inquiries, and resolving complaints, enhancing overall guest experience.
- Ensured adherence to company standards for guest satisfaction, contributing to an enjoyable experience for all visitors.
- Managed the front desk area including reception duties such as welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards.
- Answered incoming calls promptly and courteously, providing accurate information about the hotel services.
- Addressed customer complaints and provided timely solutions.
- Managed front desk operations by welcoming guests, assigning rooms, registering arrivals and departures, and verifying identification and credit cards for efficient service.
- Utilized PEP and OnQ software to effectively manage guest services and front desk operations.
Server/Food Runner
Chili's Bar And Grill
Loveland, CO
07.2023 - 05.2024
- Managed multiple tables simultaneously, ensuring high service quality during peak hours.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
- Followed food handling procedures and safety guidelines, promoting well-being of guests and team members.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Ambassador
Noodles & Company
Loveland, CO
11.2021 - 07.2023
- Managed multiple tasks with adaptability and flexibility to meet changing demands.
- Delivered excellent customer service in a fast-paced environment, enhancing customer satisfaction.
- Provided efficient, courteous service to customers, contributing to a positive experience.
- Worked a flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
General education -
Mountain View High School
Loveland05.2022
Skills
- Rapid adaptation
- Consistent reliability
- Enthusiastic demeanor
- Problem resolution
- Computer skills
- Client relations
- Issue resolution
- Technical proficiency
- Quick learning
- Positive attitude
Accomplishments
- Heart of a Champion Award, 2020, Softball
- Most Valuable Player, 2020, Softball
- Elite-X Competitive Softball, 2019-2021
- Fort Collins Stars Competitive Softball, 2021-2022
- Night to Shine volunteer, 2018-2020
- Prostart 1 & 2, Catering
Timeline
Front Desk Guest Service Representative
Embassy Suites
08.2024 - Current
Server/Food Runner
Chili's Bar And Grill
07.2023 - 05.2024
Ambassador
Noodles & Company
11.2021 - 07.2023
General education -
Mountain View High School