Reeshia Navarro
Edmond,OK
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Home Daycare Provider
Self
01.2018 - Current
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Operations Manager
University Kansas Health System
09.2015 - 05.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Manager
Rainbow Apparel
04.2014 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05.1989
Skills
Critical Thinking
Active Listening
Data Entry
Conflict Resolution
Scheduling
Data entry
Customer Service
Timeline
Home Daycare Provider
Self
01.2018 - Current
Operations Manager
University Kansas Health System
09.2015 - 05.2018
Assistant Manager
Rainbow Apparel
04.2014 - 08.2015
High School Diploma -
Raytown Sr. High School
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