Reeta Badhwa
Shakopee,Minnesota
Summary
Results-driven Operations Supervisor with expertise in team leadership and conflict resolution. Experienced in optimizing workflows and implementing training programs that enhance employee performance and customer satisfaction. Committed to continuous improvement and fostering positive work environments. Known for motivating teams to achieve organizational goals through effective supervision and engagement strategies. Dynamic professional with a strong background in compliance and operations management. Known for fostering a collaborative work environment and driving team development to achieve high productivity and quality standards.
Overview
2027
2027
years of professional experience
Work History
Wire Transfer Supervisor - Officer
United Bankers Bank
Richfield, MN
2026 - Current
- Supervised daily operations to ensure compliance with banking regulations.
- Coordinated team projects that improved customer service and streamlined operations.
- Managed scheduling to optimize staff coverage during peak business hours.
- Implemented process improvements to streamline workflow and reduce errors.
- Conducted performance evaluations to support team development and growth.
- Collaborated with management to align departmental goals with organizational objectives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to enhance workflow efficiency and accuracy.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Identified process improvement opportunities, contributing to cost reductions and heightened productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed strategies to improve team performance and productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Processed client transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Collaborated with team members to enhance customer service experiences.
- Maintained up-to-date knowledge of banking products and services.
- Supported compliance initiatives by following regulatory guidelines.
- Monitored account activity for potential fraud or discrepancies.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Oversaw the development and implementation of operational procedures.
- Implemented risk management strategies to mitigate potential threats.
- Conducted performance evaluations and provided constructive feedback.
- Ensured the security and confidentiality of sensitive information.
Education
Bachelor of Arts - Accounting
St Leo University
Florida09-2012
The Basics of Writing Policies And Procedures
Rochhurst University Continuing Education Center
Minnesota05-2004
Time Management And Organizational Skills
Rockhurst University Continuing Education Center
Minnesota05-2004
General Banking Diploma
The American Bankers Association
Minnesota02-2004
Supervision 2
Employers Association, Inc
Minnesota05-2003
Supervision 1
Employers Association, Inc
Minnesota05-2002
Skills
- Compliance management
- Policy enforcement
- Policy development
- Operations management
- Workflow optimization
- Process improvement
- Reporting and documenting
- Team supervision
- Staff management
- Performance evaluation
- Leadership development
- Cross-department collaboration
- Effective communication
- Communication skills
- Analytical thinking
- Attention to detail
- Adaptability and flexibility
- Self-motivation
- Leadership development
- Coaching and mentoring
- Team building
- Training support
- Cross-department collaboration
Timeline
Wire Transfer Supervisor - Officer
United Bankers Bank
2026 - Current
Bachelor of Arts - Accounting
St Leo University
The Basics of Writing Policies And Procedures
Rochhurst University Continuing Education Center
Time Management And Organizational Skills
Rockhurst University Continuing Education Center
General Banking Diploma
The American Bankers Association
Supervision 2
Employers Association, Inc
Supervision 1
Employers Association, Inc