Reeyona Mason
Summary
A compassionate, energetic, well-educated healthcare professional with a comprehensive background in customer service, computer literacy, active listening, and multitasking. I am proficient in Vital signs, electronic medical records, venipuncture, office procedures, patient education, and ambulatory assistant techniques.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
US FOOT AND ANKLE SPECIALIST Mid Atlantic
Baltimore, MD
08.2024 - 08.2025
- Cleans & prepare treatment rooms following all patient examinations.
- Talk with patients to obtain their medical history.
- Records patient medical history, vital statistics, and test results in patient medical files.
- Assist the providers with retrieving voicemail messages and returning calls as needed. / schedule appointments.
- Cleans and sterilizes medical equipment and instruments.
- Does X-rays, orthotic scans, and set up procedures.
- Distribute appropriate patient information sheets, lab forms, school forms, medication forms and x-ray slips to patients as requested by the providers and checked by the nurses.
CCMA
Maryland Primary Care Physicians
Baltimore, Md
09.2023 - 07.2024
- Prepares treatment rooms for patient examination.
- Administer medications, injections and immunizations.
- Cleans treatment rooms following all patient examinations.
- Talk with patients to obtain their medical history.
- Records patient medical history, vital statistics, and test results in patient medical files.
- Draws blood, removes sutures, and changes dressings.
- Cleans and sterilizes medical equipment and instruments.
Customer service agent
Call center
Baltimore, Maryland
01.2023 - 08.2023
- Process telephone inquiries, fax information/applications to customers if required.
- Perform account maintenance, including address changes, payments, adjustments, and statement requests
- Research overcharges and submit for adjustment.
- Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
- Prepare reports to include daily Phone Call Log.
- File applications and other paperwork as necessary.
CCMA
Kiddie Health pediatrics LLC
- Prepare treatment rooms for examination of patients, keeping patient areas clean and well stocked.
- Interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight and height) and record information on patients’ chart.
- Assisted providers with patient examinations and treatments to ensure quality care delivery.
- Administer medications, injections and immunizations.
- Update providers frequently on patient status and activity so those awaiting procedures are processed efficiently.
- Updated staff on patient flow status to facilitate timely personnel assessments and maintain efficient scheduling, minimizing patient wait times.
- Retrieved voicemail messages for providers and returned calls promptly.
- Distributed patient information sheets, lab forms, school forms, medication forms, and x-ray slips to ensure patients received necessary documentation as requested.
Medical Receptionist
- Scheduling appointments.
- Entering patient demographics.
- Collect co-pays and past balances!
Caregiver
- Administered medication to patients following prescribed schedules.
- Prepared nutritious meals for patients based on dietary requirements.
- Communicated care updates and progress to families and care team, fostering collaboration.
- Assisted patients with safe transfers and mobility assistance to enhance independence.
- Providing bathing and dressing assistance.
- Assisting with turning and repositioning.
- Reporting to nurses about any problems or immediate changes.
- Provided comprehensive personal care including bathing, skin care, and oral hygiene.
Education
Certified clinical medical assistant -
Fortis institute
Phlebotomy tech Certificate - No Active
Home Health Care Services
01.2022 - 01.2022
Nursing program
Coppin State University
08.2019 - 08.2020
Certificate - Non Active
Vision Allied Health
09.2020 - 09.2020
Highschool Diploma -
Reginald f Lewis Highschool of business and law
Skills
- Patient care
- Clinical Knowledge
- Attention to detail
- Critical thinking
- Problem solving
- Adaptability
- Flexibility
- Teamwork
- Stress Management
- Clinical Knowledge
Certification
- CNA/GNA, 2020-2022
- CMT, 2021-2022
- Phlebotomy Tech, 2022
- CPR & First Aid, 2022
- CCMA, 2023
Timeline
Medical Assistant
US FOOT AND ANKLE SPECIALIST Mid Atlantic
08.2024 - 08.2025
CCMA
Maryland Primary Care Physicians
09.2023 - 07.2024
Customer service agent
Call center
01.2023 - 08.2023
Phlebotomy tech Certificate - No Active
Home Health Care Services
01.2022 - 01.2022
Certificate - Non Active
Vision Allied Health
09.2020 - 09.2020
Nursing program
Coppin State University
08.2019 - 08.2020
CCMA
Kiddie Health pediatrics LLC
Medical Receptionist
Caregiver
Certified clinical medical assistant -
Fortis institute
Highschool Diploma -
Reginald f Lewis Highschool of business and law