Reeza Sookoor
Gasparillo
Summary
MBA- qualified Human Resources and Business Operations professional with over 8 years of experience across banking and public healthcare sectors. Experienced in recruitment coordination, employee onboarding, financial operations, and compliance support. Recognized for improving operational processes, strengthening stakeholder relationships, and supporting organizational performance through efficient people- focused solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ACCOUNTS PAYABLE OFFICER
JMMB BANK T&T LTD
02.2023 - Current
- Manage vendor payments and staff reimbursements while ensuring compliance with internal financial controls and reporting standards.
- Collaborate with finance and procurement teams to streamline payment processing and improve operational efficiency.
- Liaise with vendors to support onboarding. Documentation verification, and issue resolution.
- Complete daily bank reconciliations and clear suspense accounts.
- Assist with tax submissions and financial reporting to regulatory agencies.
CLIENT SUPPORT OFFICER
JMMB BANK T&T LTD
09.2018 - 02.2023
- Served as primary contact for clients requiring account services including account opening/closing, term deposits, wire transfers, card applications, loan payments and online banking setup.
- Managed operational duties such as ATM balancing and replenishment, night safe processing, and Central Bank cash shipments.
- Resolved customer queries and complaints while delivering professional service across in-person, phone, and email channels, ensuring efficient branch operations.
- Conducted compliance checks and documentation reviews aligned with banking policies.
PERSONAL BANKING OFFICER
SCOTIABANK TRINIDAD & TOBAGO LTD
08.2017 - 05.2018
- Advised clients on a range of banking products including loans, mortgages, credit cards and accounts while identifying solutions to improve their financial position.
- Delivered exceptional customer service by resolving client issues and providing support through both in-person and telephone interactions.
- Promoted and marketed financial products to achieve sales targets, attract new business and build long-term client relationships.
HR ASSISTANT
SOUTH-WEST REGIONAL HEALTH AUTHORITY
12.2014 - 07.2017
- Coordinated onboarding and training for new staff, maintaining accurate records and managing the training needs database.
- Assisted with recruitment activities including screening resumes, scheduling interviews, and posting internal training opportunities.
- Prepared committee and board documentation, memoranda, and official correspondence while supporting HR meetings, training programs, and staff development initiatives.
Education
MBA -
ANGLIA RUSKIN UNIVERSITY
03-2022
BSC. LEADERSHIP AND MANAGEMENT - undefined
UWI ST. AUGUSTINE
06-2014
8 CAPE PASSES & 9 CSEC PASSES - undefined
A.S.J.A BOYS’ COLLEGE
SAN FERNANDO01-2011
Skills
- Human Resources Administration
- Recruitment Coordination
- Employee Onboarding
- Process Improvement
- Training and Development
- Accounts Payable & Financial Operations
- Client and Employee relations
- Compliance and Regulatory Reporting
Certification
Professional Certificate in Industrial Relations
SBCS Global Learning Institute
currently pursuing (March 2026- June 2026)
Timeline
ACCOUNTS PAYABLE OFFICER
JMMB BANK T&T LTD
02.2023 - Current
CLIENT SUPPORT OFFICER
JMMB BANK T&T LTD
09.2018 - 02.2023
PERSONAL BANKING OFFICER
SCOTIABANK TRINIDAD & TOBAGO LTD
08.2017 - 05.2018
HR ASSISTANT
SOUTH-WEST REGIONAL HEALTH AUTHORITY
12.2014 - 07.2017
BSC. LEADERSHIP AND MANAGEMENT - undefined
UWI ST. AUGUSTINE
8 CAPE PASSES & 9 CSEC PASSES - undefined
A.S.J.A BOYS’ COLLEGE
MBA -
ANGLIA RUSKIN UNIVERSITY