Regaly Rozario
Brooklyn,NY
Summary
Dynamic leader with strong problem-solving and communication skills. Proven track record in managing operations and developing training programs to enhance team performance and customer service.
Results-driven professional with a solid background in operations management and team leadership. Known for adaptability and effective communication, successfully developed training initiatives that improved service quality while ensuring compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RGM
Taco Bell United Rockaway LLC
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Supervisor
Lamour Hosiery MFC
11.2020 - 02.2023
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Developed shift schedules, optimizing resource allocation to meet production demands.
- Resolved operational issues promptly, maintaining productivity and team morale.
- Monitored compliance with company policies, addressing non-conformities effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
General Manager
Dunkin Dounts
12.2018 - 12.2019
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Developed and implemented training programs for staff to improve service quality and operational efficiency.
- Managed inventory levels, optimizing supply chain processes to reduce waste and enhance profitability.
- Analyzed sales data to identify trends, adjusting strategies to meet customer demands and drive revenue growth.
- Oversaw scheduling and staffing, enhancing employee productivity through effective resource allocation.
- Ensured compliance with health and safety regulations, maintaining a safe environment for employees and customers.
Appliance Manager
Sears
03.2017 - 12.2018
- Supervised daily operations of appliance repair, ensuring adherence to safety and quality standards.
- Led a team of technicians, providing training and guidance on best practices for appliance servicing.
- Implemented process improvements that enhanced workflow efficiency and reduced service time.
- Managed inventory of parts and tools, optimizing stock levels to meet operational demands.
- Coordinated scheduling for service calls, maximizing technician availability and minimizing downtime.
- Developed training materials for new hires, streamlining onboarding processes and enhancing team performance.
General Manager
Dunkin Donuts & Baskin Robbins
11.2015 - 01.2017
- Fostered a positive team environment, encouraging collaboration and high performance among diverse staff members.
- Implemented marketing initiatives that increased brand visibility and attracted new customers to the location.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Exxon Mobil
04.2014 - 10.2015
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Christian Studies - Religion
Tumi
Wichita, KS11-2026
Bachelor of Science - Accounting And Finance
Temple University
Philadelphia, PA07-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- First aid training
- Emergency medical response
Certification
- Licensed Forklift
- CPR Certify
- Nyc Food Handlers
- Serve Safe
- Microsoft word
Languages
Hindi
Full Professional
English
Full Professional
Bengali
Native or Bilingual
Urdu
Full Professional
Timeline
RGM
Taco Bell United Rockaway LLC
03.2023 - Current
Supervisor
Lamour Hosiery MFC
11.2020 - 02.2023
General Manager
Dunkin Dounts
12.2018 - 12.2019
Appliance Manager
Sears
03.2017 - 12.2018
General Manager
Dunkin Donuts & Baskin Robbins
11.2015 - 01.2017
General Manager
Exxon Mobil
04.2014 - 10.2015
Christian Studies - Religion
Tumi
Bachelor of Science - Accounting And Finance
Temple University