Regan DeMent
Lynden
Summary
Experienced office manager specializing in operations and human resources. Committed to developing training materials and facilitating team meetings, ensuring staff alignment and operational efficiency across multiple locations.
Overview
19
19
years of professional experience
Work History
Regional Office Manager
Get Simple Box
Lynden, WA
03.2025 - Current
- Coordinated daily operations across multiple regional offices, ensuring effective communication and workflow.
- Implemented improved scheduling processes, enhancing staff efficiency and operational consistency.
- Developed training materials for new hires, fostering a clear understanding of operational procedures.
- Facilitated regular team meetings to align objectives and address any emerging challenges promptly.
- Assisted in budget preparation by analyzing expenses and identifying cost-saving opportunities within operations.
- Strengthened client relationships through responsive communication and proactive issue resolution strategies.
- Oversaw human resources functions such as recruitment, onboarding, training, and performance evaluations to maintain a skilled workforce in the region.
Patient Care Coordinator
Lynden Smiles
Lynden, WA
11.2022 - 03.2025
- Coordinated patient appointments and managed scheduling for optimal clinic workflow.
- Communicated effectively with patients to address inquiries and ensure understanding of treatment plans.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Resolved patient concerns promptly, enhancing overall satisfaction and retention rates within the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Client Services Account Coordinator
Northwest Pathology
Bellingham, WA
05.2007 - 01.2011
- Coordinated client onboarding processes to ensure seamless integration and satisfaction.
- Developed and maintained comprehensive account documentation for improved client tracking.
- Analyzed client needs to tailor services, resulting in increased retention rates.
- Developed strong relationships with clients to understand their needs, leading to increased account retention and growth.
- Trained new Account Coordinators on company policies and procedures, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate of Arts -
Shoreline Community College
Seattle, WABachelor of Science - Multidisciplinary Social Sciences
Trinity Western University
Bellingham, WA06-2009
Skills
- Office administration
- Operations management
- Staff development
- Customer service
- Attention to detail
- Problem-solving abilities
Timeline
Regional Office Manager
Get Simple Box
03.2025 - Current
Patient Care Coordinator
Lynden Smiles
11.2022 - 03.2025
Client Services Account Coordinator
Northwest Pathology
05.2007 - 01.2011
Associate of Arts -
Shoreline Community College
Bachelor of Science - Multidisciplinary Social Sciences
Trinity Western University