Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Regan Miller

South Bend,IN

Summary

Security professional prepared to enhance store safety and prevent loss. Proven experience in identifying suspicious activities and coordinating with team members for effective prevention. Reliable and adaptable, with strong focus on collaboration and achieving results. Possesses skills in surveillance, investigation, and communication.

Experienced with surveillance and loss prevention techniques. Utilizes keen observation and analytical skills to identify and address potential security threats. Track record of maintaining secure environment through effective teamwork and communication.

Professional with high standards and results-driven approach, prepared for role in loss prevention. Skilled in surveillance, investigation, and conflict resolution. Strong focus on teamwork and adapting to changing needs. Valued for reliability, integrity, and effective communication.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sandwich Artist

SUBWAY®Restaurants
08.2024 - Current
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.-

Mental Health Technician

Oakalawn
02.2024 - 08.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

RBT

Journeys Autism Center
11.2022 - 02.2024
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.

Store Detective

Meijer
08.2020 - 11.2022
  • Conducted routine audits on high-value merchandise ensuring accurate inventory counts which led to reduced shrinkage rates.
  • Trained new employees on loss prevention techniques, reinforcing company guidelines, and standards for maintaining a secure environment.
  • Implemented effective deterrence tactics such as strategic product placement or increased staff presence in high-theft areas of the store.
  • Maintained detailed records of all security-related incidents for review by management or legal authorities if necessary.
  • Improved store safety by conducting regular inspections for potential hazards and violations.
  • Identified potential theft risks by analyzing store layout and merchandise placement.
  • Conducted thorough investigations into incidents of internal theft, leading to the identification and termination of dishonest employees.
  • Collaborated with law enforcement agencies to ensure successful prosecution of offenders.
  • Participated in team meetings to discuss current trends in retail crime, sharing knowledge on how best to combat these challenges moving forward.
  • Collaborated with other store detectives to establish a network of information sharing, resulting in an increased rate of apprehending shoplifters.
  • Provided timely feedback on security issues to upper management, contributing to overall improvements in-store policies and procedures.
  • Utilized strong observational skills to identify and address potential security threats, contributing significantly to the overall safety and well-being of staff and customers.
  • Utilized CCTV systems effectively to monitor customer activity, identify suspicious behavior, and prevent potential thefts from occurring.
  • Reduced instances of shoplifting through effective communication with sales associates and staff members.
  • Prevented inventory loss by actively engaging with customers who appeared suspicious or displayed unusual behavior.
  • Evaluated existing security measures regularly for effectiveness, making recommendations for improvements when needed.

Cashier/Customer Service

Sam's Club
02.2017 - 07.2019
  • Cashier, stocking and customer service
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer service

CVS Health
11.2017 - 02.2018
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Cashier/Customer Service

JCPenney
01.2015 - 07.2017


  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Clay High School
South Bend, IN
06-2017

Skills

  • Cleaning and organization
  • Reliability and punctuality
  • Cash handling proficiency
  • Effective multi-tasking
  • Dependable and honest
  • Incident documentation
  • Loss prevention strategies
  • Evidence collection
  • Mitigation documentation
  • Investigative techniques
  • Surveillance expertise

Certification

Academic honors core 40

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sandwich Artist

SUBWAY®Restaurants
08.2024 - Current

Mental Health Technician

Oakalawn
02.2024 - 08.2024

RBT

Journeys Autism Center
11.2022 - 02.2024

Store Detective

Meijer
08.2020 - 11.2022

Customer service

CVS Health
11.2017 - 02.2018

Cashier/Customer Service

Sam's Club
02.2017 - 07.2019

Cashier/Customer Service

JCPenney
01.2015 - 07.2017

High School Diploma -

Clay High School
Regan Miller