Regan Morgan
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Dispatcher
Premier Transportation
04.2021 - Current
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Work closely with customers to effectively resolve issues and complaints.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Monitored vehicle and driver locations to coordinate timely arrivals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Operations Fleet Manager
Addison Xpress Limos
02.2008 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Daily inspection of all vehicles and requested maintenance tasks be completed within specific timeframes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with human resources to recruit, train, and retain top talent within fleet team.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Demonstrated exceptional organization and attention to detail by overseeing timely renewal of all required licenses, permits, and registrations for the fleet.
- Conducted regular performance evaluations of dispatch staff, identifying areas for improvement and growth opportunities.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
Front Desk Associate
Marriott
09.2005 - 02.2008
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Some College (No Degree) - Basic Courses of Study
Richland Community College
High School Diploma -
Poteet High School
05.1998
Skills
- Microsoft Excel
- Microsoft Word
- Customer Relations
- Training and Development
- Effective Written Communication
- Technical Proficiency
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Dispatch software
- Performance Assessments
- Schedule Coordination
- Updating logs
- Performance Analysis
- Equipment inspection
- Service requests
- Data entry
Timeline
Dispatcher
Premier Transportation
04.2021 - Current
Operations Fleet Manager
Addison Xpress Limos
02.2008 - Current
Front Desk Associate
Marriott
09.2005 - 02.2008
High School Diploma -
Poteet High School
Some College (No Degree) - Basic Courses of Study
Richland Community College
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