Regan Walters
Rogersville,MO
Summary
Dynamic bartender excelling in creative mixology and relationship building. Recognized for enhancing customer satisfaction through engaging and personalized service and effective team training. Highly reliable and adaptable in fast-paced, high-volume settings. Passionate about creating a FUN, POSITIVE, and SAFE environment for both team members and guests. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Bartender
Bistro 303
Kansas City, MO
02.2024 - Current
- Crafted signature cocktails and maintained beverage quality standards.
- Operated point-of-sale system efficiently for order processing and payment handling.
- Collaborated with kitchen staff to ensure timely food and drink delivery.
- Developed seasonal drink menus, incorporating customer feedback to drive sales engagement.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Pressed Penny Tavern
Kansas City, MO
02.2024 - 07.2025
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Crafted signature cocktails and maintained beverage quality standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Jax Fish House Kansas City
Kansas City, MO
10.2022 - 01.2024
- Crafted and served a diverse range of cocktails and beverages, enhancing customer experience.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Developed seasonal drink menus to align with current trends and customer preferences.
- Fostered positive relationships with patrons, leading to increased repeat business.
- Collaborated with kitchen staff to create beverage pairings that complemented menu offerings.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Niji Sushi Bar
Springfield, MO
05.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
Cheddar's Scratch Kitchen
Springfield, MO
03.2019 - 05.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Retail Sales Associate
Altar'd State
Springfield, MO
04.2018 - 04.2019
- Assisted in visual merchandising, ensuring displays aligned with brand standards and seasonal promotions.
- Managed inventory processes, including stock replenishment and organization to optimize sales floor efficiency.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Skills
- Highly reliable
- Team player attitude
- Engaging personality
- Strong multitasking
- Team training and development
- Beverage preparation
- Creative mixology
- Beer and wine recommendations
- Fast learner
- Relationship building
- Food and beverage service
Timeline
Bartender
Bistro 303
02.2024 - Current
Bartender
Pressed Penny Tavern
02.2024 - 07.2025
Bartender
Jax Fish House Kansas City
10.2022 - 01.2024
Server
Niji Sushi Bar
05.2022 - 09.2022
Server
Cheddar's Scratch Kitchen
03.2019 - 05.2022
Retail Sales Associate
Altar'd State
04.2018 - 04.2019