Regenia Marshall

Delivered quality housing solutions within the community for adults with special needs.

Facilitated development of daily living skills for clients.

Recruited, onboarded and supervised team members.

Led and supervised staff training sessions to ensure full compliance with rules and regulations.

Completed assessments with regards to each client needs and diagnosis such as IPC, IDRC, PDP and Implementation plan.

Entered necessary documents into state system precisely and promptly, avoiding service delays.

• Collaborated with team members to meet daily targets, contributing to overall company success and growth.
• Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
• Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
• Enhanced customer satisfaction with timely processing of orders.
• Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
• Pulled orders quickly to maintain demanding productivity goals.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
• Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.