Regenia Marshall
Oklahoma City
Summary
Over 40 years of experience within the Mental Health field as a compassionate professional skilled in crisis intervention and relationship building, dedicated to promoting mental wellness. Successfully managed operations and led initiatives to improve communication among staff, residents, and families, ensuring coordinated care and support.
Overview
30
30
years of professional experience
Work History
Program Manager
Texas Health and Human Services
Arlington, TX
07.2017 - 10.2025
- Developed individualized support plans for residents, enhancing their quality of life and personal growth.
- Trained new staff on program protocols, fostering a collaborative work environment focused on resident well-being.
- Monitored resident progress and adjusted interventions based on ongoing assessments and feedback.
- Led initiatives to enhance communication between staff, families, and external agencies for coordinated care efforts.
- Facilitated open communication among staff members, fostering a positive work environment that encouraged collaboration and teamwork.
- Conducted residential area safety checks and promoted security awareness to preserve order and discipline.
- Managed daily operations of the residential facility, maintaining an organized and efficient environment.
- Served as a liaison between residents, families, and staff members, ensuring clear communication regarding expectations and needs.
- Administered medication to residents under direction of medical professionals to encourage wellness.
- Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
- Developed strong relationships with community partners, enhancing resources available for the residential program.
- Attended meetings to review files and implement action plans to meet individual needs of residents.
- Provided crisis intervention and de-escalation techniques when necessary, prioritizing the safety of all residents involved in challenging situations.
- Assisted residents with cleaning and meal preparation to instill life skills.
- Coordinated special events and outings for residents to promote socialization and community integration opportunities.
- Conducted staff training sessions to improve team performance and overall quality of care provided to residents.
Behavioral Health Technician
Sundance Behavioral Hospital
Dallas, TX
02.2015 - 07.2017
- Supervised daily operations of behavioral health programs to ensure compliance with treatment protocols.
- Mentored and trained new staff on best practices in patient care and crisis intervention techniques.
- Developed and implemented individualized treatment plans based on patient assessments and feedback.
- Collaborated with interdisciplinary teams to enhance therapeutic approaches for diverse patient populations.
- Served as a liaison between the treatment team, clients'' families, schools, employers, and other relevant stakeholders for seamless coordination of services.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
Mental Health Technician
Cedar Ridge
Oklahoma City, OK
04.2010 - 02.2015
- Monitored patient behavior and provided support to promote mental wellness.
- Assisted in implementing individualized care plans to address patient needs.
- Collaborated with healthcare teams to ensure consistent delivery of treatment protocols.
- Facilitated therapeutic activities aimed at enhancing patients' coping skills and resilience.
- Trained new staff on safety procedures and operational protocols for patient care.
- Led crisis intervention initiatives, effectively de-escalating high-stress situations.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Mental Health Technician
Rose Rock
Oklahoma City, OK
03.2004 - 01.2010
- Maintained accurate documentation of patient progress and behavioral observations.
- Developed and refined workflow processes to improve team efficiency and patient outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Managed crisis situations effectively, ensuring safety of all involved.
Mental Health Technician
High Pointe
Oklahoma City, OK
01.1996 - 03.2004
- Monitored patient behavior and provided support to promote mental wellness.
- Assisted in implementing individualized care plans to address patient needs.
- Collaborated with healthcare teams to ensure consistent delivery of treatment protocols.
- Facilitated therapeutic activities aimed at enhancing patients' coping skills and resilience.
- Led crisis intervention initiatives, effectively de-escalating high-stress situations.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
Education
High School Diploma -
Millwood High School
Oklahoma City, OKSkills
- Problem-solving
- Training and development
- Team management
- Relationship building
- Good judgment
- De-escalation techniques
- Behavior observation
- Behavior management
- Medication administration
- Family relations
- Attention deficit hyperactivity disorder strategies
Timeline
Program Manager
Texas Health and Human Services
07.2017 - 10.2025
Behavioral Health Technician
Sundance Behavioral Hospital
02.2015 - 07.2017
Mental Health Technician
Cedar Ridge
04.2010 - 02.2015
Mental Health Technician
Rose Rock
03.2004 - 01.2010
Mental Health Technician
High Pointe
01.1996 - 03.2004
High School Diploma -
Millwood High School