Regenia Williams
Houston,TX
Summary
Proficient in customer service best practices and related options, with a passion for fostering long-lasting customer satisfaction through the provision of quality service and unmatched support.
Overview
16
16
years of professional experience
Work History
Caregiver
Pages Health Services
02.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Package Handler
UPS
02.2023 - 08.2023
- Followed safety regulations to maintain a safe work environment.
- Followed verbal and written instructions to properly move and ship products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Built strong relationships with customers and vendors through excellent customer service.
Customer Service Representative
GC Services Call Center
01.2008 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Cosmetology
Houston Community College
Houston, TX05.2018
Skills
- Project management
- Dependable and Responsible
- Client Documentation
- First Aid and Safety
- Patient Care
- Verbal and Written Communication Skills
- Typing Proficiency
- Call Triaging
Timeline
Package Handler
UPS
02.2023 - 08.2023
Caregiver
Pages Health Services
02.2018 - Current
Customer Service Representative
GC Services Call Center
01.2008 - 04.2010
Associate of Applied Science - Cosmetology
Houston Community College
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