Regenia Williams
Houston,TX
Summary
Proficient in customer service best practices and related options, with a passion for fostering long-lasting customer satisfaction through the provision of quality service and unmatched support.
Overview
16
16
years of professional experience
Work History
Caregiver
Pages Health Services
02.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Package Handler
UPS
02.2023 - 08.2023
- Followed safety regulations to maintain a safe work environment.
- Followed verbal and written instructions to properly move and ship products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Built strong relationships with customers and vendors through excellent customer service.
Customer Service Representative
GC Services Call Center
01.2008 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Cosmetology
Houston Community College
Houston, TX05.2018
Skills
- Project management
- Dependable and Responsible
- Client Documentation
- First Aid and Safety
- Patient Care
- Verbal and Written Communication Skills
- Typing Proficiency
- Call Triaging
Timeline
Package Handler
UPS
02.2023 - 08.2023
Caregiver
Pages Health Services
02.2018 - Current
Customer Service Representative
GC Services Call Center
01.2008 - 04.2010
Associate of Applied Science - Cosmetology
Houston Community College
Similar Profiles
Desiree DeadessisDesiree Deadessis
RN, Home Health at Pages Health ServicesRN, Home Health at Pages Health Services
Olabisi DallasOlabisi Dallas
Caregiver at Pages Health ServicesCaregiver at Pages Health Services
Maria Chavez DuranMaria Chavez Duran
Office Manger at Pages Health Services IncOffice Manger at Pages Health Services Inc