Regenia (Jeannie) Felker
Neosho,MO
Summary
Operations and HR support leader with a background in benefits coordination for 1,200 employees, payroll support for 600 employees, and team supervision. Known for improving efficiency, resolving employee issues, training staff, and maintaining accurate records across fast-paced environments.
Overview
32
32
years of professional experience
Work History
EGM Floor Lead
Downstream Casino Resort
Quapaw, Oklahoma
04.2015 - 04.2026
- Train and guide new slot attendants on operational procedures, compliance regulations, and customer service standards.
- Supported a team of slot attendants to ensure smooth operation of casino floor.
- Assist with technical troubleshooting for slot machines to reduce downtime and support player enjoyment.
- Delivered prompt guest service by quickly responding to customer needs and enhancing their experience.
- Managed player complaints and escalated issues to supervisors to ensure satisfaction and resolve disputes effectively.
- Market property events to guests to increase attendance and engagement. to drive guest awareness and participation.
Benefit Coordinator
Downstream Casino Resort
05.2009 - 04.2015
- Coordinated annual open enrollment events for 1200 employees, providing opportunities for employees to learn about their options and make informed decisions regarding their coverage selections.
- Managed relationships with insurance brokers and third-party administrators to enhance service delivery for employees seeking assistance with benefit plans.
- Assisted employees with complex benefits claims, resolving issues in a timely manner and ensuring satisfaction.
- Streamlined benefit administration processes, reducing errors and improving overall efficiency.
- Conducted thorough audits of benefits data to ensure compliance with company policies and legal requirements.
- Educated new hires on different benefits plans.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Maintained detailed records of benefits-related transactions, ensuring compliance with regulatory requirements.
Staff Accountant
Downstream Casino Resort
12.2008 - 05.2009
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable, and other account balances to ensure transaction accuracy and prevent discrepancies.
- Streamlined month-end close process, cutting down the time required by efficiently organizing paperwork and financial statements.
- Analyzed and reported monthly expense variances, by providing detailed explanations to support financial decision-making.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Coordinated with Human Resources on payroll matters, ensuring precise compensation calculations for all employees.
Accounting Manager
GateHouse Media
12.2001 - 10.2008
- Managed journal entries, collection efforts, reconciliations, and payroll processing to support accurate financial reporting.
- Managed banking reconciliations and monthly balance sheet statements.
- Tracked business revenue and expenditures, reconciling accounts to ensure high accuracy and compliance.
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports for 2 properties.
- Supervised and directed 25 employees, ensuring effective team performance and accountability.
Administrative Assistant
Penmac/Sunbeam Corporate
04.2000 - 06.2001
- Supported recruitment processes by scheduling interviews and communicating with applicants, streamlining hiring timelines.
- Maintained confidentiality of sensitive information by adhering to privacy policies and implementing secure filing systems, safeguarding organizational integrity.
- Processed payroll for 600 employees and coordinated employee placements to ensure timely and accurate staffing.
Lead Telecommunications Rep
Freeman Hospital
12.1998 - 09.1999
- Delivered expert knowledge on telecom products and services, guiding clients to make informed purchasing decisions.
- Led training initiatives for new hires, ensuring a comprehensive understanding of company protocols and procedures.
- Managed high-stress situations effectively, focusing on achieving positive outcomes during challenging circumstances.
- Ensured accuracy in data entry, order processing, and account management to support operational efficiency.
Admitting/PBX Supervisor
McCune Brooks Hospital
10.1994 - 11.1998
- Led a team of 15 admitting clerks, training and guiding staff to achieve consistent performance standards.
- Coordinated admission and discharge processes, ensuring smooth transitions for patients to home care, extended facilities, and self-care plans.
- Conducted regular performance reviews, offering guidance and support for continuous professional growth among staff members.
- Participated in recruitment efforts, selecting candidates with strong technical skills and a commitment to excellence in customer service.
- Resolved patient concerns promptly and professionally, fostering trust and enhancing customer satisfaction.
- Collaborated with medical staff to ensure accurate patient information was collected and entered into appropriate systems.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
Education
Medical Billing and Coding
Penn Foster College
11-2024
Accounting with Data Processing
Vatterott College
Joplin, MO08-1993
GED -
Neosho High School
Neosho04-1991
Skills
- HRIS proficiency and benefits administration
- Open enrollment and leave management
- Employee relations and conflict resolution
- Compliance monitoring and audits
- Casino floor operations and player tracking
- Customer service and team training
- Cash handling and record management
- Payroll processing and data reconciliation
References
- Kelly Duboise, EGM Shift Manager, 918-919-1182
- Madeline Carpino, Human Resources Director, 918-919-6000
Timeline
EGM Floor Lead
Downstream Casino Resort
04.2015 - 04.2026
Benefit Coordinator
Downstream Casino Resort
05.2009 - 04.2015
Staff Accountant
Downstream Casino Resort
12.2008 - 05.2009
Accounting Manager
GateHouse Media
12.2001 - 10.2008
Administrative Assistant
Penmac/Sunbeam Corporate
04.2000 - 06.2001
Lead Telecommunications Rep
Freeman Hospital
12.1998 - 09.1999
Admitting/PBX Supervisor
McCune Brooks Hospital
10.1994 - 11.1998
Medical Billing and Coding
Penn Foster College
Accounting with Data Processing
Vatterott College
GED -
Neosho High School