Summary
Overview
Work History
Education
Skills
Community Bible Church
Timeline
Generic

Reggie Cuevas

San Francisco,CA

Summary

An outgoing and detail-oriented individual who is proficient at building and maintaining professional relationships. I have 2+ years of experience in Sales Operations at tech companies like Airtable, Salesforce and Malwarebytes.

Overview

2
2
years of professional experience

Work History

Services & Education Analyst

Salesforce
San Francisco, CA
11.2021 - 02.2023
  • Oversee all billings for Professional Services and Education in North America and Europe
  • Communicated Cross-functionally with multiple key stake holders to ensure month-end close
  • Ownership of the related case queue for opportunity bookings
    Maintain strict Sarbanes-Oxley (SOX) compliance controls and ensure that all deals are booked in accordance with the law
  • Organized, process and finalize all billing queries and corrections for Professional Services and Education
  • Created orders on request for specific product types and re-bills



Order Management Analyst II

Malwarebytes
San Jose, CA
05.2021 - 11.2021
  • Processed 20+ direct and channel orders daily in Salesforce in a timely manner, while maintaining open communication with the Sales team to allow efficient and accurate fulfillment
  • Collaborated across several levels such as Revenue, Operations, Sales, and Legal to review complex contracts and legal documents while adhering to all compliance guidelines
  • Triage and resolve sales process and system issues within Salesforce by logging tickets in Jira and working closely with Business Applications team
  • Supported Sales team with troubleshooting, problem-solving, and training on Sales processes and tools

Sales Operations Analyst

Airtable
San Francisco, CA
02.2021 - 05.2021
  • Enabled sales operations to run smoothly through effective management of department's workflows and processes.
  • Collaborated with sales executives to determine sales areas that could be improved.
  • Oversee / manage proj-salesforce channels, assisting sales reps for anything sales or bug related
  • Data hygiene projects (hierarchy clean up/enterprise account consolidation)
  • Supported multiple key stakeholders across the Sales Org
  • Provided visibility on areas of concern and drive efficiency gains

Education

Certificate of Completion - Project Management

Foothill College/Year Up
Los Altos, CA
01-2019

Skills

  • Salesforce
  • Lighting
  • Collaborative problem solving
  • Process Training
  • Ability to Juggle multiple Priorities
  • Order Processing
  • Stakeholder Management
  • Resource Management
  • Data-Driven Approaches
  • Interpersonal and Written Communication
  • Sales Request Prioritization
  • Sales Contract Management
  • Solution Implementation
  • Relationship Building
  • Project Management
  • Data Entry

Community Bible Church

Games/Recreational Leader

  • Create and deploy all games and recreational activities for club & weekend outings, delegate and deploy staff to help with kids
    Facilitate meetings with games staff and oversee 300+ kids at annual summer camp

Timeline

Services & Education Analyst

Salesforce
11.2021 - 02.2023

Order Management Analyst II

Malwarebytes
05.2021 - 11.2021

Sales Operations Analyst

Airtable
02.2021 - 05.2021

Certificate of Completion - Project Management

Foothill College/Year Up

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Reggie Cuevas