Reggie Greene
Little Elm,TX
Summary
Dynamic and results-oriented professional with extensive experience in technical sales and support. Proven track record in building strong client relationships, understanding technical needs, and delivering complex technical solutions to the Oil & Gas industry, enhancing customer satisfaction and operational efficiencies. Skilled in communication, negotiation, and team collaboration, ensuring adaptability and reliability in dynamic situations. Focused on achieving measurable outcomes through strategic planning and problem-solving.
Overview
25
25
years of professional experience
Work History
Technical Sales
Vinson Process Controls
03.2008 - Current
- Communicate technical and commercial information regarding Isolation Valves, Control Valves, Regulators, and Instrumentation to wide variety of customers in Oil and Gas Industry.
- Engage daily with both internal teams and external customers to provide technical assistance and product recommendations, focusing on process equipment sizing and selection to meet customer needs.
- Utilize strong communication skills to present complex technical concepts to both technical and non technical customers.
- Primary point of contact for over 30 customers within Vinson's territory, providing consistent support and service to maximize revenue and foster long-term relationships
Applications/Technical Support Engineer
Tokyo Electron America
10.2005 - 03.2008
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote and in person assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Reduced system downtime significantly, conducting regular maintenance checks and updates.
- Routine meetings with customers on daily/weekly basis while serving as customer contact on technical and service related problems. Duties included managing projects and having a key role in the rollout of various other projects.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
Field Service Engineer
Tokyo Electron America
09.1999 - 10.2005
- Provided servicing, repairs, and installation of Semiconductor Photolithography Equipment, ensuring optimal performance and reliability.
- Delivered hands-on service support to customers in Semiconductor fabrication facilities (FAB), including troubleshooting, diagnosing issues, and providing effective repair solutions and operational recommendations.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Education
Bachelor of Science - Business Management
DeVry University
Irving, TXAssociate of Applied Science - Electronics
DeVry University
Phoenix, AZSkills
- Proficient in Microsoft Tools (Excel, Power Point, Word)
- ERP software (SAP)
- Technical product sales
- Cross-selling techniques
- Account development
- Telephone communication
- Email communication
- Face-to-face communication
- Client relationships
- Quote preparation
- ERP software
Timeline
Technical Sales
Vinson Process Controls
03.2008 - Current
Applications/Technical Support Engineer
Tokyo Electron America
10.2005 - 03.2008
Field Service Engineer
Tokyo Electron America
09.1999 - 10.2005
Bachelor of Science - Business Management
DeVry University
Associate of Applied Science - Electronics
DeVry University
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