Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Reggie Smith II

Mount Juliet,TN

Summary

Goal-oriented sales manager with distinguished experience in the Logistics industry and proven leadership abilities. Determined to enhance individual and group performances by promoting a positive atmosphere, implementing improvements and exceeding goals. Focused in increasing productivity and customer satisfaction while driving revenue and sales. Committed to supporting others and offering extensive knowledge to acquire and maintain business.

Overview

8
8
years of professional experience

Work History

Team Sales Manager

JEAR Logistics, LLC
07.2023 - Current
  • Managed office budgets effectively while meeting aggressive quotas and keeping expenses at a minimum while maximizing revenue.
  • Enhanced team morale and motivation by celebrating individual and group achievements, fostering a positive work culture that encouraged continuous growth and improvement.
  • Implemented a successful incentive program that drove motivation and improved performance among team members.
  • Maintained an ethical and positive working environment to reduce turnover and promote higher retention rates.
  • Monitored individual performance closely by providing constructive feedback, identifying opportunities for growth and setting new targets during regular one-on-one meetings with each team member.
  • Encouraged open communication within the team, fostering a positive work environment conducive to collaboration and problemsolving.
  • Handled customer issues by enabling quick analytical and critical resolutions to retain client satisfaction and gain repeat business.
  • Identified, hired and trained highly-qualified staff by teaching in-depth practices, procedures, and sales strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Logistics Sales Trainer/Manager

JEAR Logistics, LLC
10.2021 - 07.2023
  • Mentored new hires and cross-trained existing employees to maximize team agility and performance resulting in stronger staff development and increased productivity.
  • Coached new hire progress by introducing new learning tools to address individual customer needs while personalizing their book of clientele through cold calling.
  • Managed internal reports while collaborating with various departments to improve overall company efficiency.
  • Monitored multiple employees while ensuring that set goals were achieved on a daily, quarterly and yearly basis.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs.

Logistics Coordinator

JEAR Logistics, LLC
03.2018 - 10.2021
  • Monitored active trackers for inbound and outbound freight operations to ensure successful delivery of cargo.
  • Ensured company and customer documents were in compliance with industry regulations, reducing the risk of fines or penalties.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations by providing analytical and critical solutions to client dilemmas
  • Negotiated and maintained freight rates with third-party vendors to acquire cost-effective contracts.

Logistics Executive/Night Dispatcher

JEAR Logistics, LLC
10.2016 - 03.2018
  • Aided the Director of Sales and Sales Managers to complete Request For Quotes or Request for Price (RFP) that would lead to securing new potential business.
  • Evaluated carriers on performance for on-time pick-up and delivery, professionalism, and communication to implement operational improvements
  • Established strong relationships with carriers and vendors to ensure on-time deliveries and reduce the risk of supply chain disruptions.
  • Developed effective communication channels between internal departments involved in the supply chain process, enhancing collaboration across functional boundaries.

Education

High School Diploma -

Wando High School
06.2015

Skills

  • Office management and leadership
  • Client acquisition
  • Sales coaching and development
  • B2B sales
  • KPI Tracking
  • Salesforce and CRM software
  • Microsoft software
  • Account management
  • New hire onboarding
  • Industry expertise
  • Analytical and critical resolutions
  • Strategic planning
  • Budget management

Timeline

Team Sales Manager

JEAR Logistics, LLC
07.2023 - Current

Logistics Sales Trainer/Manager

JEAR Logistics, LLC
10.2021 - 07.2023

Logistics Coordinator

JEAR Logistics, LLC
03.2018 - 10.2021

Logistics Executive/Night Dispatcher

JEAR Logistics, LLC
10.2016 - 03.2018

High School Diploma -

Wando High School

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Reggie Smith II