Xylia Lira
Fort Worth,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist / Insurance Verification
Rodeo Dental & Orthodontics
2022.02 - Current
- Greet and welcome guests upon arrival
- Verify PPO plans and medicaid / chip
- Create insurance breakdowns
- Post Payments
- End Of Day / Reports
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Assist with special projects as needed
- Monitor and order office supplied
- Maintain a clean and organized reception area
CSR - Customer Service Representative
AL BOENKER INSURANCE
2017.05 - 2020.02
- Generated new business via telephone, networking, and other lead sources
- Applied product, industry, and market knowledge to make coverage recommendations
- Established appropriate policy coverage thereafter, set up and processed premium payments
- Ensured that customer's service needs were addressed in an effective and efficient manner
- Utilized computer programs that were applicable to Al Bunker
- Call center take inbound and make outbound calls
- Process applications in
- Echo-sign/Docu-sign
- Assisted customers via chat
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Assisted customers with a warm and professional attitude
Education
Diploma -
Can Academy
01.2004
Skills
- Customer Service (8 years)
- Call Center (2 years)
- Bilingual
- Customer Support
- Word/Excell knowledge
- File Management
- File Organization
- Office Organization
- Verbal and Written Communication
- Scheduling
- Team Collaboration
Timeline
Front Desk Receptionist / Insurance Verification
Rodeo Dental & Orthodontics
2022.02 - Current
CSR - Customer Service Representative
AL BOENKER INSURANCE
2017.05 - 2020.02
Diploma -
Can Academy
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