REGINA ACHEAMPONG
Maplewood,NJ
Summary
I AM RGINA AND AM FROM GHANA,I AM A CHRISTEN,I LIKE TO SING AND MAKE PEOPLE LAUGH WITH JOKES.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American Airlines
Newark, NJ
09.2019 - 02.2022
- DEVELOPED STRONG CUSTOMER RELATIONGS TO ENCOURAGE REPEAT BUSINESS.
- MADE OUTBOUND CALLS TO OBTAIN ACCOUNT INFORMATION.
- IMPROVED CUSTOMER SERVICE WAIT TIME TO MITIGATE COMPLAINTS.
- ASSIST CUSTOMERS TO LOCATE AND IDENTFY THEIR LUGGAGE.
- AIRSERVE CUSTOMER SERVICE ASSOCITE NEWARK AIRPORT NJ
- ESCORT PASSENGERS AFTER BOARDING TO THE RAMP TO BOARD THE PLANE.
- MAKE SURE THE PASSENGERS ARE SAFE
- INCREASE CUSTOMER SATISFACTION 01/2009 TO 01/2011
Education
High School Diploma -
ESSEX COUNTY NEWARK TEACH.VOC.HIGH SCHOOL
Newark07.2007
Skills
- COMPUTER
- BUILDING CUSTOMER TRUST AND LOYALTY
- CUSTOMER SERVICE
- UNDERSTANDING CUSTOMER NEEDS
- MAKE CUSTOMER HAPPY
- SMILE AND SHOW THEM RESPECT
- RESPONDING TO DIFFICUTY CUSTOMERS
- TRANSACTION PROCESSING
HOME CARE AIDE
- GRISWOLD HOME CARE BUTLER NJ.
- ACCOMPANIED CLIENT TO DOCTORS APPOINTMENTS, FOODS SHOPPING,
- REMIND THEM TO TAKE THEIR MEDICATION
- LIGHT HOUSEKEEPING,DO LAUNDRY
- TAKE GOOD QUALITY CARE OF MY CLIENTS. 02/2011 TO 01/2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
American Airlines
09.2019 - 02.2022
High School Diploma -
ESSEX COUNTY NEWARK TEACH.VOC.HIGH SCHOOL