Eileen Smith
Owosso,MI
Summary
Proven leader in customer service, adept at multitasking and decision-making, enhanced Soaps & Such's customer loyalty through empathetic resolution of complaints. Expert in computer use and teamwork, efficiently managed high-stress situations at Emery Collision, significantly improving dispute resolution. Owned Winstrands Auto Repair, showcasing unparalleled time management and accounting skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Soaps & Such
04.2017 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Helped customers in the store.
- Cashed customers out.
- Helped produce products, Labeled products. Put on shelf. Kept shelves stocked.
- Packaged products for mail order orders.
- Opened and closed business
Customer Service Representative
Emery Collision
03.2012 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Greeted customers,wrote service ticket.
- Ordered parts
- Cashed customers out.
- Bookkeeping
- Some basic cleaning.
- Opened and closed business
Shop Owner
Winstrands Auto Repair
01.1992 - 04.2012
Education
High School Diploma -
Riverside High School
Dearborn Heights, MISkills
- Customer Service
- Computer
- Multi-tasking
- Decision making
- Time management
- Accounting
- Skills management
- Teamwork
Timeline
Customer Service Representative
Soaps & Such
04.2017 - 05.2019
Customer Service Representative
Emery Collision
03.2012 - 05.2015
Shop Owner
Winstrands Auto Repair
01.1992 - 04.2012
High School Diploma -
Riverside High School