REGINA-ASHLEY HALLOWELL
Bronx,STATE_US
Summary
Compassionate and dedicated Certified Nursing Assistant with over two years of hands-on experience in patient care and customer service. Proven track record in monitoring vital signs, facilitating resident transfers, and implementing personalized care plans while adhering to HIPAA regulations. Recognized for delivering exceptional service as a Front Desk Coordinator, enhancing operational workflows and patient interactions. Committed to enhancing patient and customer experiences by leveraging strong communication skills and a deep understanding of patient needs in a healthcare setting.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
AMSTERDAM NURSING HOME
MANHATTAN
11.2025 - Current
- Delivered compassionate, hands-on care to residents in a long-term care environment, ensuring their comfort, dignity, and safety at all times.
- Assisted residents with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, feeding, and mobility support.
- Monitored and documented vital signs, fluid intake and output, and changes in residents’ conditions; reported issues promptly to licensed nursing staff.
- Facilitated resident transfers and ambulation using gait belts, walkers, and mechanical lifts while upholding proper body mechanics.
- Maintained a clean, safe, and organized setting in compliance with infection control and facility protocols.
- Provided emotional support and companionship to residents, fostering mental and social well-being.
- Assisted healthcare professionals with medical procedures, enhancing patient support and safety.
Patient Sitter
Burke Rehabilitation Hospital
785 Mamaroneck Avenue
02.2025 - Current
- Monitored patient safety and well-being during rehabilitation activities.
- Assisted nursing staff by providing companionship and support to patients.
- Documented patient behavior and reported changes to medical team promptly.
- Collaborated with healthcare professionals to enhance patient comfort and care experience.
- Developed strategies for managing challenging patient behaviors effectively.
Hha
HHA, ALVITA CARE
New York
01.2024 - 03.2026
- Monitored and documented fluctuations in vital signs, including blood pressure and heart rate.
- Prepared nutritious meals meticulously tailored to clients' dietary restrictions.
- Engaged in effective communication with clients and their families about care plans.
- Adhered to HIPAA regulations to safeguard the confidentiality of sensitive patient information.
- Observed and recorded patient conditions, behaviors, and progress for precise record-keeping.
- Managed and maintained various medical devices, such as oxygen machines, under proper guidance.
- Administered medication according to prescribed instructions.
- Administered daily personal care and hygiene for patients, ensuring comfort and well-being.
Front Desk Coordinator
MEDICAL OFFICES OF MANHATTAN
New York
04.2019 - 12.2020
- Acted as the primary liaison for patients, delivering outstanding service.
- Partnered with clinical teams to enhance operational workflows, promoting overall efficiency.
- Processed payments and issued receipts and accurate bills promptly.
- Provided administrative support to colleagues during high-volume periods.
- Facilitated the insurance verification process to expedite patient billing and claims.
- Streamlined office supplies and equipment organization to ensure smooth daily operations.
Education
BACHELOR OF SCIENCE - NURSING
Monroe College
Bronx01-2029
Skills
- Specimen Collection & Medical Documentation
- Patient Intake & Vital Signs Monitoring
- Electronic Medical Records (EMR) Management
- Appointment Scheduling & Clinical Workflow Coordination
- Insurance Verification & Prior Authorizations
- HIPAA Compliance & Patient Confidentiality
- Front Desk Operations & Multi-Line Phone Management
- ADL
- Patient Communication & Customer Service Excellence
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Basic life support
Certification
- CPR Certified
- HHA Certification
- Security License
- CNA
- MEDICAL ASSISTANT
- PCT
Languages
Spanish
Elementary
English
Full Professional
Timeline
CNA
AMSTERDAM NURSING HOME
11.2025 - Current
Patient Sitter
Burke Rehabilitation Hospital
02.2025 - Current
Hha
HHA, ALVITA CARE
01.2024 - 03.2026
Front Desk Coordinator
MEDICAL OFFICES OF MANHATTAN
04.2019 - 12.2020
BACHELOR OF SCIENCE - NURSING
Monroe College