REGINA BIANCO
Dallas/Fort Worth Metroplex,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to create solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Inside Sales Team Lead
Milestone Electric, Air & Plumbing
Garland, TX
12.2024 - Current
- Developed and implemented effective sales strategies, resulting in improved customer engagement and retention.
- Analyzed sales metrics to identify trends and opportunities for process enhancements within the team.
- Mentored junior sales representatives, fostering skill development and promoting a collaborative work environment.
- Facilitated open communication among team members, encouraging collaboration and problem-solving in challenging situations.
- Enhanced team performance, providing ongoing training and support to all members.
- Boosted team productivity by implementing efficient sales strategies and coaching techniques.
- Monitored sales metrics closely, making data-driven decisions to improve overall team performance.
- Serviced existing accounts on regular basis to maximize revenue.
Customer Care Manager
Milestone Electric, Air & Plumbing
Garland, TX
06.2024 - 12.2024
- Spearheaded the creation and rollout of a new role to address customer dissatisfaction, resulting in revenue and retention increase.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Evaluated feedback to identify trends, implementing improvements in response to customer needs.
- Conducted regular reviews of service procedures, recommending adjustments for increased efficiency.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
Inside Sales Representative
Milestone Electric, Air & Plumbing
Garland, TX
07.2023 - 05.2024
- Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
- Managed inbound and outbound calls, ensuring timely follow-up on leads and inquiries.
- Developed relationships with clients to identify needs and recommend appropriate services.
- Utilized CRM software to track sales activities, monitor customer interactions, and maintain accurate records.
- Assisted in developing sales strategies that improved customer retention and satisfaction rates.
- Participated in regular sales meetings to share insights and collaborate on overcoming challenges within the team.
Horseback Riding Instructor
Riding Unlimited Inc.
Ponder, TX
02.2023 - 06.2023
- Digitally log rider's progress after each lesson
- Identify rider's goals and create lesson plans to obtain goals
- Evaluate rider's temperament and abilities to pair them with the appropriate horse
- Communicate lesson overview with volunteer team prior to classes
Chiropractic Assistant
First Step Chiropractic
07.2019 - 09.2021
- Gathered patient's medical history and entered data into electronic files for record keeping
- Contacted patients to schedule, reschedule and follow up on prior appointments
- Maintained inventory levels of supplies and placed orders
- Handled all patient referrals to outside clinics
- Verified medical insurance and wrote patient's treatment plan
Education
High School Diploma/GED - undefined
Homeschooled
01.2014
Skills
- Excellent Communication
- Team Player
- Adaptable
- Dependable
- Problem Solving
- Relationship building
Timeline
Inside Sales Team Lead
Milestone Electric, Air & Plumbing
12.2024 - Current
Customer Care Manager
Milestone Electric, Air & Plumbing
06.2024 - 12.2024
Inside Sales Representative
Milestone Electric, Air & Plumbing
07.2023 - 05.2024
Horseback Riding Instructor
Riding Unlimited Inc.
02.2023 - 06.2023
Chiropractic Assistant
First Step Chiropractic
07.2019 - 09.2021
High School Diploma/GED - undefined
Homeschooled