Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Boyet

Carriere,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Central Financial Services, Inc
Picayune, MS
02.2022 - 10.2024

· Answered customer inquiries and provided accurate information regarding services.

· Provided excellent customer service to resolve customer complaints in a timely manner.

· Performed administrative tasks such as filing paperwork, updating databases and generating reports.

· Answered incoming calls and emails, providing frontline customer support.

· Open new customer accounts.

· Closed out shift and completed paperwork.

· Completed daily deposits and took to bank.

· Completed credit applications for loans and pulled credit reports.

· Closed loans with customers when needed.

Secretary I

Bedford County Public Schools
Goode, VA
06.2018 - 12.2021

· Prepared packages for shipment by generating packing slips and setting up courier deliveries.

· Maintained office safety by screening visitors, updating logs and issuing temporary passes.

· Maintained organized filing system of paper and electronic documents.

· Screen and answer calls, emails, and correspondence with professionalism and in a timely manner.

· Handle petty cash.

Secretary I

St. Tammany Parish School Board
Pearl River, LA
10.2015 - 12.2018

· Maintained organized filing system of paper and electronic documents.

· Completed supply orders and maintained appropriate levels of office supplies.

· Prepared packages for shipment by generating packing slips and setting up courier deliveries.

· Maintained office safety by screening visitors, updating logs and issuing temporary passes.

· Assisted with answering phones, filing paperwork, entering data to enroll students into school.

· Supported team members by restocking supplies and maintaining office equipment.

Substitute Teacher

St. Tammany Parish School Board
Pearl River, LA
08.2010 - 10.2015

· Enforced classroom routines to keep students on schedule and operating at consistent level.

· Implemented lesson plans assigned by classroom teacher to educate students about key concepts.

· Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.

· Assigned homework to students based on curricula and modified based on daily progress.

· Maintained student attendance and assignment records to prevent lapses during teacher absences.

Assistant Manager

Party City
Slidell, LA
01.2006 - 06.2009

· Delegated daily tasks to team members to optimize group productivity.

· Collaborated with store manager to develop strategies for achieving sales and profit goals.

· Enforced company policies and procedures to strengthen operational standards across departments.

· Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

· Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

· Nightly and monthly reports.

Operations Manager

Sonic Drive In
Gulfport, MS
12.1999 - 08.2005

· Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom line profitability.

· Recruited, hired and trained crew members on application of projects, customer relations and customer service.

· Replenished inventory to maintain par levels.

· Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.

· Operate day-to-day functions and follow all procedures.

Carhop

Sonic
Gulfport, MS
12.1992 - 12.1999

· Replenished food items from inventory and rotated ingredients.

· Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

· Collect payment and handle petty cash.

· Provide excellent service and recommendations to guests.

· Welcome all patrons in a warm, friendly manner.

· Delivered food orders to customers in a timely manner with a friendly attitude.

Education

High School Diploma -

D'Iberville High School
D'Iberville, MS
06-1989

Skills

  • Call Management
  • Appointment Scheduling
  • Data Collection
  • Scheduling
  • Information Security
  • Paperwork Processing
  • Report Generation
  • Data Entry
  • Complaint Handling
  • Prioritization
  • Problem-solving abilities
  • Microsoft Excel
  • Microsoft Office Suite
  • Payment Processing
  • Courteous demeanor
  • Typing proficiency
  • Banking industry regulations knowledge
  • Report Preparation
  • Delivery Scheduling
  • Clerical Support
  • Customer Relations
  • Office equipment proficiency
  • Credit card payment processing
  • Microsoft Outlook
  • Professional telephone demeanor
  • Client Relations
  • Reading Comprehension
  • Critical Thinking
  • Customer consulting
  • Follow-up skills
  • Complaint resolution

Timeline

Customer Service Representative

Central Financial Services, Inc
02.2022 - 10.2024

Secretary I

Bedford County Public Schools
06.2018 - 12.2021

Secretary I

St. Tammany Parish School Board
10.2015 - 12.2018

Substitute Teacher

St. Tammany Parish School Board
08.2010 - 10.2015

Assistant Manager

Party City
01.2006 - 06.2009

Operations Manager

Sonic Drive In
12.1999 - 08.2005

Carhop

Sonic
12.1992 - 12.1999

High School Diploma -

D'Iberville High School
Regina Boyet