Regina Brasher
Casselberry,FL
Summary
Dynamic professional with extensive experience in customer service and staff training, notably at Chick-fil-A. Proven ability to enhance operational efficiency through effective task delegation and compliance adherence. Skilled in developing engaging training programs, fostering team motivation, and driving sales through product knowledge and exceptional communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Graeter's Ice Cream
05.2022 - 10.2022
- Provided exceptional customer service, ensuring a positive guest experience.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of work areas to meet health standards.
- Assisted in preparing and serving ice cream products according to quality standards.
Certified Trainer
Raising Cane's Restaurants
10.2022 - 10.2024
- Facilitated onboarding sessions for new team members, enhancing operational efficiency.
- Assessed training needs through observation and feedback from leadership.
- Created engaging instructional materials to support staff learning objectives.
- Developed and delivered training programs on customer service excellence.
- Implemented evaluation methods to measure training effectiveness and participant progress.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Store Manager
Spirit Halloween Super Store
08.2023 - 11.2025
- Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
- Trained and supervised team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Developed promotional displays, attracting customer attention and increasing foot traffic.
- Analyzed sales data to identify trends and recommend improvements for store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Manager
Chick-fil-A
09.2024 - 09.2025
- Supervised team operations to ensure high-quality customer service during peak hours.
- Trained new employees on operational procedures and Chick-fil-A standards.
- Streamlined workflow processes to enhance efficiency in food preparation and service.
- Monitored inventory levels, coordinating restocking efforts to prevent shortages.
- Implemented safety protocols, ensuring compliance with health regulations and company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Trainer
Chick-fil-A
03.2026 - Current
- Developed and delivered training sessions on customer service standards and operational procedures.
- Created instructional materials to enhance team understanding of menu items and promotions.
- Assisted in onboarding new team members, fostering a welcoming environment for skill development.
- Monitored team performance, providing constructive feedback to improve service delivery.
- Collaborated with management to identify training needs and implement effective solutions.
Education
High School Diploma -
Tate’s Creek High School
Lexington, KY05.2023
Skills
- Compliance requirements
- Task delegation
- Staff training
- Motivation techniques
- Product demonstrations
- Verbal and written communication
- Product knowledge
- Sales expertise
Certification
ServSafe Food Handler Certification
ServSafe Alcohol certification
Timeline
Team Trainer
Chick-fil-A
03.2026 - Current
Shift Manager
Chick-fil-A
09.2024 - 09.2025
Assistant Store Manager
Spirit Halloween Super Store
08.2023 - 11.2025
Certified Trainer
Raising Cane's Restaurants
10.2022 - 10.2024
Crew Member
Graeter's Ice Cream
05.2022 - 10.2022
High School Diploma -
Tate’s Creek High School