Regina Brisben

Work History

Regina Brisben Dba The Pet Sitter

08.2018 - Current

Communicated with clients about schedules, requirements and animal personalities.
Administered regular and special medications for pets.
Spent time with pets to provide companionship and human contact.
Maintained 5 star reviews for over 75 clients.

Texas Health Resources

09.2008 - 09.2020

Gathered and organized printed materials required for program participation.
Motivated and directed clients to align operations with project goals.
Led activities for physicians to equip clients in training responsibilities.
Monitored multiple labs simultaneously to ensure protocols and training criteria were met.
Evaluated potential problems and developed solutions while communicating with clients.
Managed project-oriented documents by ensuring all necessary information and materials were current.

Unum Provident

07.2001 - 04.2005

Gathered data requirements, analyzed data needs and documented client’s EDI requirements with up to 35 clients and carriers through Joint Application Developments online and in person
Created processes to import client’s data using Oracle SQL and standard ANSI 834 formats by setting up import/export eligibility files
Managed internal and external client expectations and resolved project status issues by creating SQL reports and using various Microsoft Office products
Validated accuracy of all production conversion files by developing and conducting beta and regression testing
Ensured processes consistently met performance, acceptance and security standards by monitoring eligibility files and communicating to clients, as needed
Provided technical support to new and existing clients during implementation and after project went live
Participated in converting multiple systems to new platforms during three acquisitions by gathering data requirements, documenting processes and assisting the Data Base Administrator
Worked remotely for 3 years

WebMD

02.1999 - 07.2001

Created and led pre-implementation classes in remote locations for end users to enhance the overall experience of new processes involving eligibility files
Gathered eligibility requirements by worked directly with up to 10 carriers during each project
Analyzed and monitored feeds for each client and all carriers during the project by creating SQL reports
Utilized various tools during the analysis and testing processes using Unix, SQL, Perl, Tcl/TK
Communicated implementation procedures as well as subsequent live processes to clients and internal contacts
Acted as liaison between clients, carriers and internal contacts to create various testing scenarios after project completion

EDS

08.1997 - 02.1999

Served as project lead for SBC Acquisition coming in under budget and completing project ahead of deadlines
Led and implemented 3 large profile cases by facilitating JADs, documenting requirements for converting client’s and carrier’s data, and developing processes for importing and monitoring progress during implementation
Interviewed, hired, trained and managed Rules Team while meeting final deadline several weeks ahead of schedule
Created SQL scripts to convert client’s and carrier’s import and export files for use with our proprietary system
Monitored and implemented changes of live data by writing SQL scripts using aggregate functions for ongoing and Ad Hoc reports for internal and external clients
Assisted database administrator using SQL+ to create, delete, update, and alter tables
Led data clean up team after implementation of new software by creating and teaching others to write SQL scripts to identify data corruption and to correct all problems