Windows, Word, Excel, Power Point
Regina Brown
San Antonio,TX
Summary
Dynamic Sales Supervisor with a proven track record at Health Plan One, adept in client relations and achieving sales quotas. Excelled in enhancing customer satisfaction and team productivity through effective organizational skills and proficient CRM software use. Recognized for leadership in sales strategy, achieving top regional awards, and fostering sales team collaboration. Expertise in strategic planning and customer relationship management.
Looking to transition into new field, leveraging ability to manage teams and drive results. Dedicated to applying strong organizational and communication skills to new challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Health Plan One
09.2019 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through daily monitoring of team performance and adjusting strategies accordingly.
- Effectively coached 10-20 team members to reach weekly and monthly sales goals.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Achieved top regional sales supervisor award, recognizing leadership in sales strategy and team development.
Sales Supervisor
Connexion Point
08.2016 - 03.2019
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw 15 to 20 employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Effectively coached 15 to 20 team members to reach weekly and monthly sales goals.
Telesales Representative
Connexion Point
09.2014 - 08.2016
- Maintained detailed records of many customer interactions, ensuring accurate data tracking for future reference.
- Answered over 100 inbound telephone calls daily from interested customers to persuasively discuss offerings.
Clerk
Texas Thrift Store
01.2010 - 12.2014
- Improved customer satisfaction by promptly answering approximately 30 inquiries daily and providing accurate information.
- Received incoming shipments daily, compared contents against associated records and transmitted to proper departments.
Education
High School Diploma -
Roosevelt High School
San Antonio, TXNo Degree - Liberal Arts And Sciences
Richland College
Dallas, TXSkills
- Client Relations
- Software Systems Proficiency
- Proficient in CRM Software
- Data Reporting
- Employee performance management
- Effective Organizational Skills
- Performance Objectives
- Customer service
Accomplishments
- 1996 Desert Storm Service Medal
- Achieved 2020 Pinnacle Award Winner by effectively driving sales
.
Certification
Current Life/Health Insurance License Texas Resident License and Non-Resident License in 20+ States
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchTeam Building / Company RetreatsPaid sick leaveCompany CultureQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
Languages
English
Native or Bilingual
Interests
My interest lie in leadership, team collaboration, and customer service
I enjoy spending my free time at the beach, playing football, and watching movies
Timeline
Sales Supervisor
Health Plan One
09.2019 - Current
Sales Supervisor
Connexion Point
08.2016 - 03.2019
Telesales Representative
Connexion Point
09.2014 - 08.2016
Clerk
Texas Thrift Store
01.2010 - 12.2014
High School Diploma -
Roosevelt High School
No Degree - Liberal Arts And Sciences
Richland College
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