Regina Burke
Yardley,Pennsylvania
Summary
Dynamic Client Services Manager with a proven track record at Bayada Home Health Care, excelling in client relationship building and project oversight. Demonstrated expertise in commercial insurances and staff management, achieving all-time billing highs. Known for strong leadership and effective communication, significantly enhancing staff retention and client satisfaction.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Bayada Home Health Care
Bensalem, PA
03.2014 - Current
- Built client relationships by going over preferences, and schedules in order to help them most effectively.
- Staffed cases and provided clients with excellent care givers.
- Expert in taking referrals
- Well versed in Commercial insurances, Medicare, Medicaid, Long Term Care, Waivers, and Private pay.
- Managed schedules of Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, Social Workers & Home Health Aides.
- Provided excellent customer service.
- Interacted with clients on regular basis to quickly alleviate issues and provide updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Successful grew my caseload and helped my office reach all time billing highs.
- Process payroll & billing accurately every week.
- Work closely with field employees to make sure they have the schedule and tools needed to be successful with their client(s).
- Achieved high staff morale and retention through effective communication, proactive supervisory practices and facilitation of proactive work environment.
- Helped recruit staff and facilitate annual competencies.
- Worked closely with office team to ensure clients are happy & provided with care they need.
Education
Bachelor of Arts - Communication Studies
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Business services support
- Client relationship building
- Corrective actions
- Account management
- Project oversight
- Scheduling & Staffing
- Strong leadership
Accomplishments
Awarded Top Client Services Manager in April 2023, July 2023, October 2023, January 2024, and April 2024
Timeline
Client Services Manager
Bayada Home Health Care
03.2014 - Current
Bachelor of Arts - Communication Studies
East Stroudsburg University of Pennsylvania
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