REGINA CARLSON
Lisle,IL
Summary
Highly motivated, seasoned Customer Service Manager with a strong history of training and mentoring employees. Excellent time management and organizational skills that are. Reflected in an extremely full, yet efficient work schedule. History of employment in Customer Relations in the areas of Business, Education and Medicine.
Personal Background Spent past seven years as caregiver for mother and mother-in law until this past year; am now available and anxious to return to the workforce on a part time basis in a remote position.
Overview
37
37
years of professional experience
Work History
Customer Account Manager
Unilever Food Solutions
01.2010 - 07.2016
- Began as member of Customer Account Management team from its inception in Managed deduction management for top strategic accounts (PFG, Gordon
- Food Service- US, GFS- Canada, etc.)
- Achieved desired KPI targets by decreasing open invoice deduction amounts by `10-20% annually
- Led monthly calls with Sales field to address root cause analysis of invoice deductions and reduce monthly outstanding balances for all major accounts
- Continued work with major our Customer Account Teams to reduce deduction balances from $20M down to $8M over course of six years.
Customer Service Manager
Unilever
09.1993 - 01.2010
- Excellent management skills with years of experience in training and project management
- Represented and led Food Service and Retail side of business in six SAP integration projects incorporating Health and Beauty Care product line with Food Product line aligning acquisitions with systems and business practices.
- Created written training documentation for these upgrades and merger projects, as well as training presentations for not only customer service but several production plant and distribution center staffs
- Served as Customer service Manager for Retail and Food Service business. Call center was responsible for over 300 calls daily .
- Academic Work Background
- Medical work Background
Medical Secretary/Registration
Central DuPage Hospital
01.1980 - 01.1987
- Worked independently on night shift registering patients, ordering lab tests and x-rays, assisting medical staff when needed. Communicated critical information on patient's status between patients, families and medical staff.
- Logged all test results, medications issued and diagnosis . Contacted on call physicians when needed.
Registrar, Administrative Assistant
St. Francis High School
03.1988 - 06.1990
- Responsible for posting all student grades and creating and delivering college transcripts for private college prep school of 600+ students
- Liaison between parents /students / administration on management and recording of grades and test scores. Mentored students and parents on college application and financial aid process.
Office Manager, Medical Staff Assistant
01.1984 - 01.1985
- Managed scheduling, payroll, patient billing and collections for general surgery practice
- Created patient friendly, efficiently run medical office environment Supervised office staff, ordered all medical supplies and directly responsible for initial office set-up: purchase of all office furniture, medical equipment
- General surgery, physician relocated after one year of practice to OK
- Also, handled MD’s Medicare and Medicaid billing for three nursing homes he was responsible for.
Education
Bachelor of Science - Business Management
National Louis University
Lisle, IL06.1996
Skills
- Proficient in SAP order Management System
- Exceptional organizational and time management skills
- Communication Skills- both verbal and written
- Fluent in all Microsoft Office Applications
- Created systems training documentation
- Conducted training for multiple areas of multi billion dollar food manufacturing industry
- Created hiring panel interviews and case studies to screen potential employees
Timeline
Customer Account Manager
Unilever Food Solutions
01.2010 - 07.2016
Customer Service Manager
Unilever
09.1993 - 01.2010
Registrar, Administrative Assistant
St. Francis High School
03.1988 - 06.1990
Office Manager, Medical Staff Assistant
01.1984 - 01.1985
Medical Secretary/Registration
Central DuPage Hospital
01.1980 - 01.1987
Bachelor of Science - Business Management
National Louis University
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