Regina Caslin

Front office:

• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Completed patient check-in processes by verifying insurance.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed deposits and payments as part of reservation management.

Back office:

• Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Documented all sterilization activities accurately, maintaining comprehensive records required for regulatory compliance and audit purposes.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
• Prepared and administered medications to alleviate patient symptoms.
• Enhanced drug testing accuracy by implementing strict protocols and procedures.