Regina Celic
Salt Lake City,UT
Summary
Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Committed to providing accurate, effective advice to customers. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
26
26
years of professional experience
Work History
Business Analyst
Intercontinental Hotels & Resorts
Salt Lake City, UT
10.2012 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Effectively managed multiple projects concurrently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed many high profile projects and served as the primary liaison between stakeholders and multiple internal groups.
- Consistently met timelines.
- Effectively collaborated with colleagues across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Evaluated business processes for improvement opportunities through automation or streamlining.
Team & Training Manager & Business Process Design
Intercontinental Hotels & Resorts
Salt Lake City, UT
08.1997 - 10.2012
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
- Conducted orientation sessions for new hires.
Education
Master Gardener -
Utah State University
Salt Lake County Extension10.2017
Human Resource Management Certificate -
The University of Utah
Salt Lake City, UT09.2009
Some College (No Degree) -
Loyola University of Chicago
Chicago, ILSome College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSkills
- Performance Management
- New Employee Training
- Classroom Instruction
- Project Management
- MicroSoft Office, Word, Excel, Powerpoint
- Rally
- Process Design using Visio
Accomplishments
IHG Stevie Award 2012
Recognized by VP-level management for my role in the implementation of the company's new loyalty management system.
Affiliations
I volunteer in my community 15+ hours each year in garden-related projects such as valet for the Wasatch Community Gardens Annual Plant Sale, weeding and maintaining the vegetable garden and Demonstration Garden at Wheeler Farm, staffing the booth at the farmers market, and growing seedlings for donation.
I volunteered for the Local First organization at the Downtown Farmer's Market and at the yearly fundraiser with Rico.
I was instrumental in launching the seed library at the Holladay branch of the County Library.
Timeline
Business Analyst
Intercontinental Hotels & Resorts
10.2012 - 11.2023
Team & Training Manager & Business Process Design
Intercontinental Hotels & Resorts
08.1997 - 10.2012
Master Gardener -
Utah State University
Human Resource Management Certificate -
The University of Utah
Some College (No Degree) -
Loyola University of Chicago
Some College (No Degree) -
Salt Lake Community College
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