Regina Cornett

• Coordinated daily literacy, enrichment, and wellness activities to create a structured and engaging environment for students.
• Organized participant groups based on individual needs and abilities while supporting successful program outcomes.
• Supported and coached literacy tutors by providing feedback, guidance, and assistance with activity implementation.
• Maintained accurate records of student and staff performance while communicating regularly with program leadership.
• Collaborated with staff to improve program activities and ensure participants received meaningful support.

 Worked closely with school staff, families, and community partners to identify and support students experiencing homelessness, ensuring they had access to educational and community resources.

 Coordinated services including food, clothing, transportation, housing referrals, and healthcare resources to help meet the individual needs of students and their families.

 Planned and participated in family engagement events, home visits, and school outreach activities while building positive relationships with students, caregivers, and community organizations.

 Maintained accurate documentation, ensured compliance with the McKinney-Vento Act, and provided guidance to school staff and families regarding educational rights and available support services.

• Managed child support cases by maintaining accurate records and ensuring compliance with state and federal policies.
• Communicated with families, employers, and agencies to resolve issues and coordinate case actions.
• Investigated case information, processed documentation, and prepared accounts for court proceedings.
• Handled confidential information while providing professional and compassionate customer service

• Resolved client concerns and technical issues while providing timely, effective solutions.
• Built strong client relationships through communication, support, and product guidance.
• Trained staff through workshops and presentations to improve service quality.
• Monitored client satisfaction and addressed concerns to enhance customer experiences.

Managed confidential cases while maintaining accurate records and ensuring compliance with policies.

• Communicated with families, employers, and agencies to resolve concerns and coordinate services.
• Investigated case information, prepared documentation, and supported court-related processes.
• Provided professional customer service while handling sensitive situations with accuracy and compassion.