Summary
Overview
Work History
Education
Skills
Timeline
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Regina Cruz

Porterville,California

Summary

Dynamic professional with extensive experience at Eagle Mountain Casino, excelling in customer service and relationship building. Proven multitasker, effectively managing high-volume environments while fostering teamwork. Highly reliable, with a strong focus on achieving operational excellence and delivering exceptional guest experiences. Skilled in cash handling and maintaining a positive work atmosphere.


Overview

11
11
years of professional experience

Work History

Bartender

Eagle Mountain Casino
01.2024 - 09.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Dual Rate Supervisor

Eagle Mountain Casino
05.2021 - 10.2022
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Developed strong relationships.
  • Prepared incident reports and reported status to direct supervisor.
  • Identified and supplied information to supervising personnel about suspected violators.
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.

Prep Cook

Eagle Mountain Casino
12.2017 - 10.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Server

The Oak Pit
01.2016 - 02.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Eagle Feather Trading Post 1
11.2013 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Certificate - Business Office Administration

San Joaquin Valley College
Visalia, CA
02-2024

High School Diploma -

Porterville Adult School
Porterville, CA
06-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Collaboration and teamwork
  • Relationship building

Timeline

Bartender

Eagle Mountain Casino
01.2024 - 09.2024

Dual Rate Supervisor

Eagle Mountain Casino
05.2021 - 10.2022

Prep Cook

Eagle Mountain Casino
12.2017 - 10.2018

Server

The Oak Pit
01.2016 - 02.2017

Cashier

Eagle Feather Trading Post 1
11.2013 - 10.2015

Certificate - Business Office Administration

San Joaquin Valley College

High School Diploma -

Porterville Adult School

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Regina Cruz