Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

REGINA DAVID

Lakewood,Washington
REGINA DAVID

Summary

Detail-oriented Cleaning Professional experienced in maintaining organized and hygienic environments. Achieved inviting spaces through effective cleaning techniques and proactive issue resolution while managing multiple tasks in fast-paced settings. Led teams in achieving strategic objectives by developing efficient processes and aligning efforts with organizational goals.

Overview

30
years of professional experience

Work History

Helpful Hands Inc.
9040A Jackson Ave. JBLM WA 98431

HOUSEKEEPER /Team Leader
07.2020 - Current

Job overview

  • Developed and implemented best practices for efficient cleaning and safety, enhancing team performance and compliance.
  • Implemented quality control measures, enhancing consistency in service delivery across all areas of the facility.
  • Developed instructional materials that equip new employees with essential cleaning techniques and superior customer service practices.
  • Facilitated collaboration with management to establish clear operational goals, driving improvements in housekeeping service efficiency and effectiveness.
  • Managed utilization of chemicals and cleaning tools, maintaining strict adherence to safety guidelines and operational best practices.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Verified cleanliness and organization of storage areas and carts.

IHG Hotels & Resorts
Bldg. J0550 Lincoln SW, McChord AFB Washington

Housekeeping Supervisor
11.2024 - 03.2026

Job overview

  • Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
  • Implemented quality control measures, enhancing operational efficiency and consistency across all rooms.
  • Trained and mentored staff on best practices for efficient room cleaning and safety protocols.
  • Coordinated scheduling of housekeeping staff to optimize coverage during peak occupancy periods.
  • Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain standards.
  • Developed training materials for new hires, fostering a culture of excellence within the team.
  • Collaborated with management to establish housekeeping policies aligned with company objectives and guest expectations.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.

Willex USA Cargo Inc.
Federal Way, Washington

CUSTOMER SERVICE REPRESENTATIVE
01.2008 - 02.2017

Job overview

  • Assessed customer needs and delivered effective solutions to enhance account management and service experience.
  • Analyzed customer needs and provided insightful product recommendations to optimize satisfaction and support sales initiatives.
  • Handled incoming calls by responding to inquiries and complaints, ensuring compliance with established standard operating procedures.
  • Engaged customers with professionalism, employing effective communication and problem-solving techniques.
  • Delivered comprehensive explanations of account details and billing service policies to enhance customer awareness and satisfaction.
  • Analyzed and investigated issues to identify root causes and implement effective resolution strategies.
  • Facilitated training and mentoring programs for new team members.
  • Executed regular updates and maintenance of customer database to enhance data integrity and accessibility.
  • Resolved customer complaints and inquiries with professionalism and efficiency.
  • Enhanced knowledge of internal policies, procedures, and services to ensure accurate customer issue resolution.
  • Cultivated customer relationships by greeting clients by name and demonstrating a respectful demeanor.

Phoenix Educational System Inc.
Quezon City, Philippines

ADMINISTRATIVE ASSISTANT
02.1997 - 01.2008

Job overview

  • Facilitated informed decision-making for executive management team by delivering timely and accurate administrative support.
  • Screened and routed incoming telephone calls to appropriate personnel to ensure efficient communication.
  • Administered file management and organization, ensuring confidentiality of sensitive information.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Facilitated visitor reception and screening to ensure proper direction to relevant employees or offices.
  • Facilitated agenda preparation and material organization for meetings and conferences.
  • Managed data input processes across various databases to guarantee precision and thoroughness.
  • Coordinated calendar management and scheduling to optimize appointment availability for management team.
  • Conducted information searches in databases and online to resolve inquiries.
  • Created and revised documents and presentations using Microsoft Office Suite to support project objectives.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Prepared conference and event materials, such as flyers, and invitations.
  • Maintained files and filing, keeping sensitive information confidential.
  • Created duplicate copies of correspondence for record-keeping purposes. of correspondence and other printed material.
  • Executed duplication of correspondence and printed materials to ensure accurate record-keeping.
  • Conducted searches in company databases and online resources to locate required information, using such sources as Internet.

Education

AMA Computer College
Quezon City, Philippines

Computer Programming from Computer Program
03.1996

Skills

    Housekeeping

  • Housekeeper / Team Lead
  • Housekeeping Supervisor
  • Cleaning techniques
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Health and safety compliance

    • Guest relations

  • Customer service
  • Customer relations
  • Customer and client relations
  • Teamwork
  • Task assignment
  • Staff scheduling
  • Training and mentoring

    • Guest services

  • Effective communication
  • Database management
  • Critical thinking
  • Relationship building
  • Front desk support
  • Administrative Assistant
  • Administrative support
  • Scheduling and calendar management

    • Operational coordination

  • Cleaning management software
  • Microsoft Excel
  • Microsoft Word
  • Data entry
  • File management
  • Client relations
  • Clerical tasks
  • Shift scheduling
  • Data organization

Timeline

Housekeeping Supervisor

IHG Hotels & Resorts
11.2024 - 03.2026

HOUSEKEEPER /Team Leader

Helpful Hands Inc.
07.2020 - Current

CUSTOMER SERVICE REPRESENTATIVE

Willex USA Cargo Inc.
01.2008 - 02.2017

ADMINISTRATIVE ASSISTANT

Phoenix Educational System Inc.
02.1997 - 01.2008

AMA Computer College

Computer Programming from Computer Program
REGINA DAVID