REGINA DAVIS
Belleville,IL
Summary
Conscientious detail-oriented health professional who remains calm and effective in difficult and stressful situations. Strong belief in the importance of camaraderie and support in patient care. Team player who excels in coaching and training of employees.
Overview
19
19
years of professional experience
Work History
Clinical Supervisor
St. Louis University
08.2017 - Current
- Oversees clinical operations for front desk staff at four different locations receiving up to 150 patients per day
- Responsible for training of new employees on all front desk tasks including Epic and IDX platforms
- Adept at handling and resolving patient complaints in timely manner
- Provides monthly reports to manager and staff
- Responsible for feedback & evaluations of all direct reports
- Maintains staff scheduling for all locations and fills in as needed to cover illness or vacations
- Expert at master scheduling and building providers templates
- Interviewing and hiring of candidates
- Assist with rooming patients, giving injections, taking vitals etc.
Senior Patient Coordinator/Patient Coordinator
St. Louis University
05.2005 - 08.2017
- Started as a patient coordinator and promoted to a senior patient coordinator
- Proactively responds to emails within a few hours or receipt
- Coordinate patient appointments and operate phone on a multi-line system at the same time
- Responsible for checking on pre-certification and authorizations, and obtaining if not in IDX
- Follow opening and closing procedures as outlined by office guidelines
- Responsible for overseeing employees at a single location
- Escalated issues to management as needed
- Assisted in the performance of some back office duties as needed
- Collected co-pays.
Medical Assistant
St Louis University
12.2004 - 05.2005
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs
- Obtained patient medical history (such as drug history, complaints, allergies, etc.)
- Monitored expiration of medical supplies and medications
- Maintained and cleaned exam rooms
- Order medical supplies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Supported diagnostic procedures, assisted with technical nursing treatments (such as give injections, help assist with bone marrow procedures and etc.)
- Took advantage of opportunities for continuing education, quality assurance and performance activities.
Education
MHA - Health Care Administration
Purdue Global
West Lafayette, IN05.2025
Associate of Science - Medical Assistant
Anthem College
10.2004
High School Diploma - General Studies
East Saint Louis Sr. High School
05.2000
Skills
- Multidisciplinary Team Collaboration
- Process Improvements
- Patient Assessments
- Staff Management
References
Upon request
Timeline
Clinical Supervisor
St. Louis University
08.2017 - Current
Senior Patient Coordinator/Patient Coordinator
St. Louis University
05.2005 - 08.2017
Medical Assistant
St Louis University
12.2004 - 05.2005
MHA - Health Care Administration
Purdue Global
Associate of Science - Medical Assistant
Anthem College
High School Diploma - General Studies
East Saint Louis Sr. High School
Similar Profiles
Heidi HostmeyerHeidi Hostmeyer
RN Educator and Resource Coordinator at St. Louis UniversityRN Educator and Resource Coordinator at St. Louis University
Fangli WengFangli Weng
Research Assistant at St. Louis UniversityResearch Assistant at St. Louis University
Jordan ClowerJordan Clower
Student Research Assistant at St. Louis UniversityStudent Research Assistant at St. Louis University
Ruth KrebsRuth Krebs
Peer Tutor at St. Louis UniversityPeer Tutor at St. Louis University
Alex BlairAlex Blair
Firefighter/Engineer at City of BellevilleFirefighter/Engineer at City of Belleville