Regina Davis
Columbus,GA
Summary
I am a hard working and dedicated individual seeking long term employment with advancement opportunities. I have 38+ years in customer service, with 12+ years management experience. I am skilled in resolving complex customer inquiries, passionate about building strong customer relationships, driving brand loyalty, increasing customer engagement and achieving company goals. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Winn-Dixie
01.2024 - 02.2025
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cross trained in multiple departments.
Web Chat Sales Agent
Afni
07.2019 - 11.2021
- Assisting customers with sales on the website.
- Placing orders and giving them the best customer service possible.
- Exhibited proficient knowledge in the products, services and policies to provide customers excellent customer service with the ability to make quick decisions all while multi tasking and using multiple systems to do so.
Associate Manager II
Life Storage
04.2012 - 02.2019
- Associate Manager across multiple stores.
- Property management.
- Determining and meeting the customer needs.
- Inventory management.
- Billing and collections.
Front Office Manager
Winn-Dixie
04.2008 - 10.2012
- Cashier and customer service.
- Staff scheduling.
- Generating money orders.
- Lottery sales and redemption
- Product inventory.
- Western Union transactions.
- Handling large amounts of monies and access to safe.
- Cross trained in multiple departments gaining cross functional knowledge within the company.
Education
Brookville High
Lynchburg, VA06.1985
Skills
- Customer service
- Time management
- Money Handling
- Data Entry
- Clerical Experience
- Inventory Management
- Organizational Skills
- Phone Etiquette
- Problem Resolution
- Receptionist
- Retail Sales
- Relationship Management
- Time Management
- Communication Skills
- Collections
- Call Center
Timeline
Customer Service Representative
Winn-Dixie
01.2024 - 02.2025
Web Chat Sales Agent
Afni
07.2019 - 11.2021
Associate Manager II
Life Storage
04.2012 - 02.2019
Front Office Manager
Winn-Dixie
04.2008 - 10.2012
Brookville High
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