Regina Davis
Summary
Dynamic customer service professional with a proven track record at Circle K Corp, excelling in upselling and conflict resolution. Skilled in active listening and data entry, I foster customer loyalty through empathetic interactions, driving repeat business and enhancing sales performance in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Circle K Corp
12.2024 - Current
- Effectively manage and promote product sales in #1 store with high volume of traffic (West Central Region).
- Increased sales with upselling techniques and thorough knowledge of products offered in store and weekly/monthly promotions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Substitute Teacher, K-Eighth Grade
Griffin School District
09.2021 - 12.2024
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Developed strong relationships with students, parents, and colleagues, promoting open communication and collaboration among all stakeholders.
- Contributed to improved school performance by collaborating with fellow teachers on curriculum development and teaching strategies.
- Tailored instructional methods to accommodate various learning styles, optimizing academic success for all students.
- Managed time effectively by balancing multiple responsibilities such as grading assignments, planning lessons, and attending meetings while serving as a substitute teacher.
Server & Night Manager
Westhampton Family Restaurant
01.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Lead Banquet Server
Diamondhead Country Club
09.2016 - 05.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Banquet Server
Hollywood Casino
01.2017 - 05.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests coordinating timing of service for smooth operation.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Teacher, Second and Third Grade
Forest County School District
11.2005 - 03.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
Student Teacher, Third Grade
Waveland School District
08.2004 - 11.2005
- Explained class material to children under supervision from teacher.
- Introduced new technology into classroom to optimize teaching and increase student interest.
- Wrote and completed practice lesson plans, incorporating student feedback and teacher comments for comprehensive success.
- Reported back to faculty advisor about personal progress, identifying areas for improvement and making plans for enhanced progress.
- Improved teaching abilities by closely monitoring teaching methods and impacts and implementing viable changes to curriculum and teaching methods.
- Instructed students in core educational principles, concepts, and in-depth subject matter.
Education
Bachelor of Arts - Elementary Education
University of Southern Mississippi
Hattiesburg, MS05-2004
Associate of Arts - Elementary Education
Jones Junior College
Hattiesburg, MS05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
"Demonstrated exceptional sales performance at Circle K by building strong customer relationships and consistently achieving the highest sales figures in my team.
Timeline
Customer Service Representative
Circle K Corp
12.2024 - Current
Substitute Teacher, K-Eighth Grade
Griffin School District
09.2021 - 12.2024
Server & Night Manager
Westhampton Family Restaurant
01.2019 - 07.2021
Banquet Server
Hollywood Casino
01.2017 - 05.2018
Server/Lead Banquet Server
Diamondhead Country Club
09.2016 - 05.2019
Teacher, Second and Third Grade
Forest County School District
11.2005 - 03.2011
Student Teacher, Third Grade
Waveland School District
08.2004 - 11.2005
Bachelor of Arts - Elementary Education
University of Southern Mississippi
Associate of Arts - Elementary Education
Jones Junior College
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