Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Dean

Tampa,Fl

Summary

Dynamic customer service professional with extensive experience at Maximus Federal & New York Life Insurance Company, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently achieved performance metrics while managing high call volumes. Committed to delivering exceptional service and ensuring customer satisfaction through effective problem-solving and follow-up.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus Federal
10.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Representative

New York Life Insurance Co
12.2018 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Education

Interdisciplinary Studies

Hodges University
Fort Myers, FL
12-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Maximus Federal
10.2024 - 02.2025

Customer Care Representative

New York Life Insurance Co
12.2018 - 02.2024

Interdisciplinary Studies

Hodges University

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